Front Office Assistant

2 months ago


Panangad Kochi Kerala, India Veu Ragamalika Full time

**Job Summary**:
**Key Responsibilities**:

- **Guest Reception & Interaction**:

- Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
- Provide exceptional customer service by addressing guest queries, complaints, or requests promptly and efficiently.
- Assist guests with reservations, changes, and cancellations.
- Maintain knowledge of room availability, current bookings, and upcoming guest arrivals.
- **Front Desk Management**:

- Maintain accurate records of guest information, transactions, and any special requests.
- Ensure proper billing, receipts, and payment processing.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready and any issues are resolved promptly.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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