IT Support Associate

4 weeks ago


Indore Madhya Pradesh, India Progate Technology Pvt.Ltd Full time

We are seeking a motivated and enthusiastic Junior IT Support Associate to join our team. This entry-level position is ideal for a fresher with excellent communication skills and a foundational understanding of IT concepts. In this role, you will assist in handling basic technical support tasks, learn to troubleshoot issues, and ensure our end-users have a smooth and productive experience.

Key Responsibilities:
Technical Support: Provide first-level support by responding to basic IT-related queries from internal users.

Troubleshooting: Assist in diagnosing hardware and software issues, offering basic troubleshooting steps and escalating as needed.

System Maintenance: Support regular maintenance tasks for systems, including updates, backups, and general housekeeping.

User Assistance: Guide users on how to use specific software or resolve common issues, ensuring an easy and positive experience.

Documentation: Maintain logs of support activities, including resolutions and steps taken, to build a knowledge base.

Collaboration: Work closely with senior IT team members, assisting on various projects and learning on the job.

**Job Types**: Full-time, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

Shift:

- Rotational shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 25/11/2024



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