Tele Caller Executive
5 months ago
**Roles and Responsibilities**:
1. **Language Proficiency**:
- Fluent in Tamil, Malayalam, and Hindi.(any one of the language with english)
- Ability to communicate effectively and professionally in all three languages.
- Understanding of regional dialects and nuances for clear communication.
2. **Customer Interaction**:
- Make outbound calls to customers in Tamil Nadu, Kerala, and Hindi-speaking regions.
- Handle inbound calls from customers, addressing their queries and concerns in their preferred language.
- Provide product information, resolve complaints, and offer assistance as needed.
3. **Sales and Lead Generation**:
- Conduct cold calling to generate leads and promote products/services.
- Follow up on leads and inquiries to convert them into sales.
- Meet or exceed sales targets through effective communication and persuasion skills.
4. **Documentation and Reporting**:
- Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
- Prepare daily, weekly, and monthly reports on call volumes, sales metrics, and customer feedback.
5. **Product Knowledge**:
- Acquire in-depth knowledge of the products or services offered by the company.
- Effectively communicate product features, benefits, and pricing to potential customers.
6. **Customer Satisfaction**:
- Ensure high levels of customer satisfaction through friendly and professional interactions.
- Handle escalations promptly and ensure resolution to the customer's satisfaction.
7. **Team Collaboration**:
- Collaborate with colleagues and team members to share best practices and improve overall performance.
- Provide support and assistance to team members as needed.
8. **Adherence to Policies and Procedures**:
- Follow company policies and procedures regarding call handling, data protection, and ethical standards.
- Adhere to quality standards and compliance requirements.
9. **Continuous Learning and Improvement**:
- Stay updated on industry trends, product knowledge, and sales techniques.
- Seek feedback from supervisors and incorporate it to enhance performance.
10. **Cultural Sensitivity**:
- Understand and respect the cultural differences of customers from diverse backgrounds.
- Adapt communication style and approach to suit the preferences of each customer.
**Qualifications and Skills**:
- Fluency in Tamil, Malayalam, and Hindi.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Good listening skills and empathy towards customers.
- Ability to multitask and work under pressure.
- Basic computer proficiency for data entry and reporting.
- Previous experience in telecalling, customer service, or sales roles preferred.
- High school diploma or equivalent required; additional education in sales or communication a plus.
contact:6381397933
location: coimbatore (sai baba colony)
**Job Types**: Full-time, Fresher
Pay: ₹12,346.37 - ₹20,853.61 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Technical support: 1 year (preferred)
Work Location: In person
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