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Patient Relation Executive

4 months ago

Hyderabad, India Ankura Hospital for Women & Children Full time

**Job Roles & Responsibilities**:

- Liaison between patients, attenders, consultants and administration. Ensures thorough and timely resolution of patient issues, concerns, and complaints.
- To ensure that patient’s requirements at the time of consultation are met and that their visit to the hospital is hassle free.
- To brief the patient and the attendant about the availability of doctor and approximate waiting time.
- To co-ordinate with Nursing / lab staff to ensure that all investigations are done on time and reports are handed over to the patient without follow up.
- Work as a team player to ensure each patient receives the best service possible.
- Collect patient feedback and google reviews.
- To interact with other Floor Coordinators and carryout proactive measures to achieve zero error in patient requirements if it is OP to IP conversion
- To counsel the patient and attendant as and when required.
- To undertake appropriate and proactive action deemed fit to protect the interests of patient and hospital.

Job Specification:

- Minimum Qualifications - Graduation.
- Technical Qualifications - Basic knowledge of MS Office.
- Minimum - 2 to 5 years experience as Patient Relation Executive in Hospital is mandatory.
- Able to speak local language, English and Hindi.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Patient Relation Executive in Hospital: 2 years (required)