Executive - Voice

5 months ago


Bengaluru Karnataka, India Vindhya e-Infomedia Full time

**location**:

- Bengaluru

**Job Type**:

- Full Time

**Languages Required**:

- English, Hindi, Kannada, Tamil, Telugu, Malayalam

**Typing Speed**:

- NA

**Roles and Responsibilities**:

- Process customer instructions by handling Outbound & Inbound calls defined by clients.
- Provide outstanding customer service as per the client expectation on the given KPI’s.
- Communicate clearly and effectively with customers.
- Understand the company’s processes thoroughly & effectively qualify related tests and assessments.
- Document all customer data / calls in relevant database or CRM with regards to customer inquiries accurately.
- Ensure Key Responsibility Areas (KRAs) for the process are met as per the business requirement.

**Job Requirements**:

- Good in handling Computers,
- Ability to read and understand the content and talk to customer fluently,
- Good Objection handling,
- Basic Excel Knowledge
- 12th Standard passed; Graduation preferred


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