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Product Support Representative
4 months ago
2+ years of experience in telecom operation and Maintenance
- Having Knowledge of 2G,3G,4G equipment specially on Ceragon
- Should have experience in transmission equipment mainly Ceragon.
- Having experience on MW troubleshooting and providing remote support to field team.
- Knowledge on TCP/IPv4/IPv6, Networking.
- CRM management
- Hands on experience on MS office. Role & Responsibilities:
Managing the LMS system.
- License delivery with in SLA.
- Resolving the customer complaints.
- Handling of Cases related to Ceragon Equipment’s.
- Possessing excellent product knowledge to enhance customer support
