Field Operations Executive
2 weeks ago
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI
aims to set new standards for customer service having operations across 300 locations in India.
**About the Role**:
- OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of
operations related actions as given in job responsibilities, and shall be responsible for
providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs.
**Responsibilities**:
A. Core Operations
- Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines.
- Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
- Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs
- Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
- Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required.
- Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
- Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians
- Minimum 15 customer visits per week that includes
- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc. Resi & SA (including QSRs)
- Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs
- Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP
- Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically Last Revision: October 2022
- In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch.
- Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner.
- Approval of conveyance amount for assigned technicians
- Promote highest grooming standards (uniform, Safety shoes, PPEs)
B. Advance Operations
- Conduct PMI 'Pest Audit' as per icabs
- QSRs & Small branch accounts
- Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year.
- Identify & resolve Service delivery issues in coordination with the Branch Manager
- Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
- Analyse customer complaints
- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis
- Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
- Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager
- Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
- Track and monitor materials consumption to ensure branch material consumption within the target.
- Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
- Monitor and drive service productivity and efficiency.
- Carry out Pest Management Inspection
- Pest Audits of assigned customers as per iCAB using rAuditor
- Ensure Service leads are submitted by all technicians as per the target
- Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
- Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
- Encourage technicians to plan their leaves in advance to curb absenteeism
- Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
- Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered ar
-
Field Operations Executive
2 months ago
Andheri, Mumbai, Maharashtra, India BrandOnWheelz Full timeWe are Looking for Field Operations executives, who can work in field Pay: ₹150,000.00 - ₹250,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) Work Location: In person
-
Operations Executive
2 months ago
Mumbai, Maharashtra, India YEWALE AMRUTTULYA Pvt. Ltd. Full time**Key Responsibilities**: - **Outlet Visits**: Perform daily visits to franchise outlets to ensure compliance with operational standards and company policies. - **SOP Monitoring**: Monitor and enforce adherence to Standard Operating Procedures (SOPs) across all franchise locations. - **Auditing**: Conduct regular audits to assess operational efficiency,...
-
Field Executive
5 months ago
Mumbai, Maharashtra, India Medway Technologies Private Limited Full timeWe are a VC-funded startup building India’s largest OPD network of healthcare service providers enabling cashless transactions. We are operating across 520+ Cities and 8500+ Pincodes pan India. For more details please visit us on medpay.ai Job Title: Field Executive Location: Bangalore **Responsibilities**: Conduct field visits to client locations,...
-
Field Executive
6 months ago
Mumbai, Maharashtra, India Medway Technologies Private Limited Full timeWe are a VC-funded startup building India’s largest OPD network of healthcare service providers enabling cashless transactions. We are operating across 520+ Cities and 8500+ Pincodes pan India. For more details please visit us on medpay.ai Job Title: Field Executive Location: Bangalore **Responsibilities**: Conduct field visits to client locations,...
-
Field Executive
6 months ago
Mumbai, Maharashtra, India Medway Technologies Private Limited Full timeWe are a VC-funded startup building India’s largest OPD network of healthcare service providers enabling cashless transactions. We are operating across 520+ Cities and 8500+ Pincodes pan India. For more details please visit us on medpay.ai Job Title: Field Executive Location: Bangalore **Responsibilities**: Conduct field visits to client locations,...
-
Field Operations
5 months ago
Mumbai, Maharashtra, India ENTITLED SOLUTION Full time**Responsibilities and Duties** - Field Operation Associate will assist the assigned teams in raising and processing loan requests. - Handle enquiries - Perform data entry and maintain electronic and paper filing systems. - Provide general administrative support in Collections. **Job Requirements** - Minimum 1 year of experience in operations or a related...
-
Field Operations
5 months ago
Mumbai, Maharashtra, India ENTITLED SOLUTION Full time**Profile Summary**: Field Operations Associate will be in charge of doing awareness sessions on sites, helping with the loan process and queries as well as collections support. **Responsibilities and Duties** - Field Operation Associate will assist the assigned teams in raising and processing loan requests. - Handle enquiries - Perform data entry and...
-
Operation Executive
5 months ago
Navi Mumbai, Maharashtra, India Growportunity Full timeExcellent Opportunity | Allo Health | Operation Executive **Responsibilities**: - Patient Care : Liaise with patients and healthcare providers to schedule consultations, counselling sessions, and tests. Ensure timely communication of next steps in patient care using various Customer Relationship Management (CRM) platforms. - Patient Communication:...
-
Field Operator
6 months ago
Mumbai, India A-Z Virtual Full time**Position: Field Operator** **Location: Anywhere in Saudi Arabia** **Experience: Minimum 7 to 8 Years** **Maximum Gross Salary: SAR 7,975** **Key Responsibilities**: 1. **Operational Excellence**: - Execute field operations in compliance with safety and operational guidelines. - Monitor and control equipment to ensure efficient and safe production...
-
Field Operations Executive
4 weeks ago
Mumbai, Maharashtra, India Rentokil Initial Full timeJob DescriptionRentokil Initial is seeking a highly skilled Field Operations Executive to join our team. As a key member of our operations team, you will be responsible for ensuring the delivery of high-quality pest control services to our customers.Key Responsibilities:Supervise a team of technicians to ensure effective service delivery and quality...
-
Field Operations Executive
3 weeks ago
Mumbai, Maharashtra, India Rentokil Initial Full timePest Control Service DeliveryRentokil Initial is seeking a highly skilled Field Operations Executive to join our team. As a key member of our operations team, you will be responsible for delivering exceptional pest control services to our customers.Key Responsibilities:Supervise a team of technicians to ensure effective service delivery and quality...
-
Operation Executive
5 months ago
Navi Mumbai, Maharashtra, India Econship Tech Pvt Ltd Full time**Job Title: Operations Executive (NVOCC Industry).** **Location: Mumbai, India.** **Training Period : 6 Months (Salary Rs. 20,000/-).** **Probation Period : 6 Months (Salary Rs.40,000/-).** **Job Summary**: **Responsibilities**: - Coordinate and manage the end-to-end operational activities related to NVOCC shipments, including documentation, booking,...
-
Operations Executive
6 months ago
Navi Mumbai, Maharashtra, India Econship Tech Pvt Ltd Full timeJob Title: Operations Executive (NVOCC Industry). Location: Mumbai, India. Training Period : 6 Months (Salary Rs. 20,000/-). Probation Period : 6 Months (Salary Rs.40,000/-). Job Summary: **Responsibilities**: - Coordinate and manage the end-to-end operational activities related to NVOCC shipments, including documentation, booking, cargo handling, and...
-
Field Executive
1 month ago
Mumbai, Maharashtra, India Aidwell Care LLP Full time**Role Overview**: The Field Executive will be responsible for identifying and securing potential locations such as banks, RWAs (Resident Welfare Associations), and corporate offices to organize full-day health checkup activities. This role requires on-field work, targeting designated areas on a daily basis and reporting to Sales Manager. **Key...
-
Field Executive
5 months ago
Mumbai, Maharashtra, India SWEN Services Full time**Position**: Sales Executive **Location** : Mumbai **Experience**: 2+ years of experience in field sales **Education**: Graduation **Call on**: 7048809577 **Roles and Responsibilities: - ** - Recruit the insurance advisors from your network connection. - Keep motivating your team for insurance sales. - Fixed salary and advisors will get commission on...
-
Field Sales Executive
2 months ago
Navi Mumbai, Maharashtra, India NAVYUG GROW TECH Full time**We are looking to hire for Full time/Part time job for specializing in Field Sales Executive to help drive new customer acquisition for our business. Any one from working professional / College student want to do part time or full time job as per their convenient are require as Field Sales Executive.** **We will provide full training for our Field Sales...
-
Operations Executive
5 months ago
Mumbai, Maharashtra, India Brandtastic Full timeResponsibilities: Campaign Execution: Implement BTL marketing campaigns as per the defined strategies and objectives. Coordinate and execute on-ground marketing activities, including events, promotions, activations, and product demonstrations. Collaborate with internal teams, agencies, vendors, and field staff to ensure seamless execution and timely...
-
Field Operation
5 months ago
Pune, Maharashtra, India Dozee Full time**Job Description - Customer Success Associate** **Overview** We are seeking a highly motivated and experienced person to join our team **Responsibilities**: - Visit hospitals and patient’s homes to setup devices - Conduct site recce and inform about device requirements to remote team - Train nurses, doctors, patients on Dozee and the patient...
-
Field Sales Executive
5 months ago
Navi Mumbai, Maharashtra, India Fakhri Galvanisers Pvt Ltd Full timeField Sales Executive Profile: Dip. Mechanical Engineering/ any graduate Role: Field sales & generating leads Preparing proposals Negotiating for orders Follow up and target driven Requirement of owning a bike. Can join immediately Pay: ₹16,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) Work...
-
Field Sales Executive
2 days ago
Navi Mumbai, Maharashtra, India Nand Imperial Full timeUrgently hiring Field Sales & Marketing Executive for Packaging industry in navi mumbai. min 6 Month of field sales / marketing experience required from any industry. **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: - Day shift - Morning shift Supplemental Pay: - Performance bonus **Education**: - Diploma...