Supervisor Channel Operations

6 months ago

India Pearson Full time

**Overview**

To serve the growing needs of Pearson’s event testing business, the Event Manager is responsible for supporting exam delivery through the implementation and on-going management of exam delivery solutions.

The appointed individual will report to the Director of Test Administration Solutions, co-manage the local Event Team and will be part of a global event testing team structure with a concentrated focus on events in the SAARC Region. The Event Manager will research, identify and negotiate with multiple vendors from various fields to ensure adequate test delivery coverage and capacity.

It is the responsibility of the Event Manager to ensure that client program requirements are planned for and appropriately implemented in all associated testing venues. This role is also responsible for maintaining quality and security requirements and striving for process improvements and increased efficiencies. The Event Manager will also ensure that all stakeholders are made aware of local program matters.

The Event Manager will be expected to learn and understand all client requirements, develop timelines and implementation plans, negotiate priorities and contributions with other teams within Pearson organisations and external 3rd party suppliers, meet company and client quality standards, and communicate and report both internally and externally with all stakeholders.

**Key Responsibilities**
- Responsible for securing and maintaining exam delivery venues that will provide the required level of secure capacity and geographic coverage per regional and global expectations
- Working closely with Pearson’s Quality, Capacity, Sales, CCOM and Channel Care Teams, provide the necessary support to test centres
- Directly manage one or more team members
- Develop and implement proactive monitoring processes to meet program expectations and global standards
- Support the business by ensuring that client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved
- Liaise with the wider Pearson team, and agencies where appropriate, to help deliver successful testing events
- Support other initiatives as provided by the Director of Test Administration Solutions where appropriate
- Develop strong relationships with Pearson colleagues to maximise effectiveness of exam delivery solutions
- Responsible for coordinating channel activity and exam delivery to ensure capacity demands are met; this may include contributing to the strategy for new channel expansion
- Ensure client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved
- Provide input to channel strategy for long term success of exam delivery
- Ensure adequate capacity is provided to meet forecasts

**Key Activities**
- Develop, maintain and manage multiple project plans associated with ensuring successful exam delivery through various channels
- Facilitate the establishment of event solutions to meet the requisite footprint for exam delivery
- Launch and provide ongoing management of new event solutions
- Propose and implement new ways of working and/or processes
- Take part in the preparation of exam coordination and delivery reports
- Arrange and plan visits to select sites, as needed
- Work with stakeholders, trainers and document writers to ensure the provision of appropriate process, training and operational reports and documentation
- Raise awareness of localised testing challenges

**Essential Experience and Qualifications**
- Experience with managing relationships with multiple vendors and stakeholders from various fields
- Experienced and fully competent professional with in-depth knowledge of managing projects who works with mínimal guidance to solve complex problems
- Enthusiastic, energetic team player who has the ability to work on their own, whilst possessing the ability to seek assistance and/or escalate concerns when required
- Can communicate complex information to colleagues and clients in a way that can be easily understood
- Ability to directly and indirectly lead and supervise employees
- Ability to succeed under remote supervision and make operational or moderately complex decisions without guidance
- Ability to use diplomacy skills to persuade and influence colleagues in other departments or external customers / agencies
- Ability to exceed customer expectations
- Ability to adapt to new business practices and respond positively
- Excellent English, both written and verbal
- Fully familiar with the Microsoft Office suite and associated packages
- Full valid and non-restrictive passport

**Desirable Experience and Qualifications**
- International work experience and cultural awareness preferred
- Experience in coordinating a range of event types
- Degree educated preferred
- Previous experience in exam delivery and test centre operations preferred

**Required Competencies**
- Project Management
- Collaborative Working
- Commercial Awareness
- C

  • Operational Supervisor

    2 days ago

    India ACG World Full time

    Overview:ACG World is a dynamic organization that values innovation and excellence in manufacturing processes. As a key member of our team, you will play a crucial role in ensuring seamless production operations. About the Job:We are seeking an experienced Operational Supervisor to join our team. This is an exciting opportunity for a skilled professional to...

  • Garment Operations Supervisor

    2 days ago

    India Sai Creations - Star Export House Full time

    Job Title: Garment Operations SupervisorWe are seeking a highly skilled Garment Operations Supervisor to oversee and manage all aspects of the garment manufacturing process. Located in Noida, sector 63, this role offers a competitive salary and benefits package.The ideal candidate will possess strong leadership skills, excellent communication abilities, and...

  • Security Operations Center Shift Supervisor

    1 month ago

    India ARA Resources Pvt. Ltd. Full time

    About The Company: Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced Technology...

  • Security Operations Center Shift Supervisor

    1 month ago

    india ARA Resources Pvt. Ltd. Full time

    About The Company: Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced Technology and...

  • Supervisor

    6 months ago

    India KP Group Full time

    Supervisor **Job Title: Production Engineer / Supervisor** **Key Responsibilities**: - Planning and organizing production schedules. - Designing the sequence of production operations, and specifying procedures for the fabrication of applicable tools and equipment. - Work closely with the production, Panning, Purchase, Maintenance, and Quality Department...

  • Supervisor

    8 months ago

    India Driver Logistics Full time

    Supervisor - Ability to delegate when assigning employee workloads - Problem-solving skills to handle customer complaints and production issues - Clear knowledge of warehouse operations - Ability to multitask in a fast-paced environment - Management skills Leadership and organizational skills to run the warehouse efficiently - Proficiency in inventory and/or...

  • Operations Director | Omni Channel Expansion

    2 days ago

    India More Retail Private Limited Full time

    About More Retail Private LimitedWe are one of India's largest and fastest-growing Omni Channel Food & Grocery retailers.Our vision is to build India's most customer-obsessed business with the world's best omnichannel food and grocery experience on a massive scale.Purpose of the RoleThis role plays a critical part in driving key strategic initiatives and...

  • Copy Supervisor

    10 hours ago

    India MX Advertising Pvt. Ltd. Full time

    We're Hiring: Copy Supervisor at MX Advertising! MX Advertising is looking for a Copy Supervisor to lead and inspire our creative team in developing impactful campaigns across multiple brands. You’ll collaborate with the Creative Director, mentor junior copywriters, and deliver engaging, on-brand copy across digital, social media, films &...

  • Copy Supervisor

    2 hours ago

    India MX Advertising Pvt. Ltd. Full time

    We're Hiring: Copy Supervisor at MX Advertising! MX Advertising is looking for a Copy Supervisor to lead and inspire our creative team in developing impactful campaigns across multiple brands. You’ll collaborate with the Creative Director, mentor junior copywriters, and deliver engaging, on-brand copy across digital, social media, films &...

  • Hospitality Supervisor

    2 weeks ago

    India Mayur Sales Full time

    Role Description This is a full-time on-site role for a Hospitality Supervisor at Williams Kitchen and Williams Court in Kolkata. The Hospitality Supervisor will be responsible for overseeing daily operations, managing staff, ensuring exceptional customer service, and providing training and support to the team. Qualifications Supervisory Skills,...

  • Purchasing Supervisor

    1 week ago

    India Bechtel Full time

    **Requisition ID: 280610** - ** Relocation Authorized: None**: - ** Telework Type: Full-Time Office/Project**: - ** Work Location: Various Permanent Bechtel Office Locations** **Extraordinary teams building inspiring projects**: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have...

  • Production Supervisor

    3 weeks ago

    India QodeNext Full time

    Job Description: Production Supervisor/Shift Supervisor Location - Bangalore Position Overview: We are seeking a highly motivated and detail-oriented Production Supervisor/Shift Supervisor to oversee and manage label manufacturing operations. The ideal candidate will be responsible for ensuring efficient production processes, maintaining quality...

  • Customer Service Supervisor

    6 months ago

    India BizBox Publishing Full time

    This is a remote position. **What to expect at Bizbox**: - A workplace driven by non-negotiable and ‘Culture First’ organizational values - A competitive and progressive Leave Policy. - Unlimited Coffee, Tea, and snacks! **About us**: We are a best-in-class creative services company. We serve and partner with top brands in the wedding, fashion,...

  • Executive - Channel Sales

    6 months ago

    India MOVIN Full time

    **Function: Commercial** This role supports the channel strategy creates partnerships, initiatives to achieve volume and revenue through channels. Provides day-to-day support to channel partner, negotiates pricing and other initiatives to drive growth. **JOB ROLE & RESPONSIBILITIES**: - Managing Channel Partners/Franchisee (Sales, Collection, Operational...

  • Construction Supervisor

    3 weeks ago

    India Bharatiya Construction Full time

    Engineering Excellence, Innovating Tomorrow" What We Do? - Bharatiya Construction is a leading provider of composite civil and mechanical engineering services, specializing in projects for refineries, LPG bottling plants, and energy infrastructure. With a focus on safety, operational efficiency, and structural integrity, the company excels in...

  • Supervisor

    8 months ago

    India EFS Facilities Services India Full time

    Preparation of refreshments for visitors and employees - Preparation of refreshments and snacks for the board meetings - Housekeeping of pantry and refreshment preparation areas; i.e. hygiene and maintaining adequate supplies - Housekeeping of reception area, newspapers, magazines and chairs - Prompt and accurate distribution of incoming and outgoing mail -...

  • Dispatch Supervisor

    2 weeks ago

    India Patel Dairy Products Private Limited (Chhaswala) Full time

    Company Description Back in 1994, Savitaben started 'Patel Dairy' as a small dairy shop in Ahmedabad with a focus on quality dairy products. Over the years, the shop evolved into the highly trusted 'Patel Dairy Products Private Limited (Chhaswala)'. The company is known for its customer-centric approach and commitment to providing healthier dairy...

  • Supervisor - Mandideep

    3 months ago

    India Rentokil Full time

    **ABOUT US**: Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest commercial pest control company with operations in more than 70 countries and PCI, the number one pest control company in India with presence in the local market for over 60 years.Rentokil PCI aims to set new standards for customer service...

  • Site Supervisor

    1 week ago

    India Space Magic Interiors & Consultants Full time

    Job Description:  Site Supervisor - Space Magic Interior Design Position: Site Supervisor Location: Kochi, Kerala. Employment Type: Full-time Experience Level: 2+ years About Us: Space Magic is a leading interior design brand renowned for transforming spaces into magical, functional works of art. We focus on creating innovative,...

  • Dry Block Drawing Production Supervisor

    2 days ago

    India Viraj Profiles PVT Full time

    About the RoleWe are looking for a skilled Dry Block Drawing Production Supervisor to join our team at Viraj Profiles PVT in Palghar. This is a full-time on-site position responsible for overseeing production schedules, planning production activities, managing production processes, and ensuring effective communication within the...