CRM Executive
4 weeks ago
**Job Summary**:
The CRM Executive will be responsible for managing customer interactions and maintaining the company’s customer relationship management system (CRM). This position involves supporting sales teams by tracking client communication, responding to customer inquiries, managing leads, and ensuring effective follow-up with potential and existing clients. The CRM Executive will also help in implementing strategies to improve client retention, enhance customer satisfaction, and drive business growth in the real estate market.
**Key Responsibilities**:
- **CRM Management & Data Entry**:
- Manage and update the CRM system with accurate and up-to-date customer information, including lead status, contact details, and communication history.
- Input and track customer interactions, inquiries, and feedback into the CRM software.
- Ensure the CRM system is organized and provides insights for improved customer engagement.
- **Lead Management**:
- Collaborate with the sales team to qualify leads and assign them to the appropriate sales representatives.
- Track and report on the progress of leads and sales conversions.
- **Customer Communication**:
- Maintain a consistent and professional tone in all customer communications.
- Follow up with clients to ensure their needs are met, and gather feedback on their experience.
- **Customer Relationship Building**:
- Develop and maintain strong relationships with current and prospective clients.
- Assist in personalized communication strategies to increase client engagement and loyalty.
- Handle post-sales customer service, ensuring satisfaction and managing any concerns or issues.
- **Reporting & Analysis**:
- Generate reports from the CRM system to track sales performance, lead conversion rates, and customer feedback.
- Analyze data to identify trends, opportunities for improvement, and areas of concern.
- Present findings to management to support decision-making and strategy development.
- **Collaboration**:
- Collaborate with the sales team to ensure smooth transitions from lead generation to closing deals.
- Support the team with market research and customer insights for developing new strategies.
- **Customer Feedback & Retention**:
- Gather customer feedback through surveys, calls, and face-to-face meetings to assess satisfaction levels.
- Suggest improvements to service delivery or property offerings based on customer feedback.
- Assist in creating loyalty programs or retention strategies.
- **CRM Software Expertise**:
- Ensure proper usage and understanding of the CRM tool across the sales and customer support teams.
- Troubleshoot basic CRM issues and escalate technical problems as necessary.
- Train and assist new team members in CRM system use.
Pay: ₹8,902.48 - ₹32,647.70 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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