Admin Receptionist

6 months ago

Mumbai, India Sodexo India services Pvt.Ltd Full time

**Museum of Solutions**

Receptionist

**Work Type **Work from Office

**Location** Mumbai

**Position** Full time

**Department **Operations/ Visitor Experience

**About MuSo**

Museum of Solutions (MuSo) aims to empower children to become critical thinkers, innovators, and problem-solvers. Through immersive exhibits, MuSo provides an inclusive space where children can explore diverse methodologies and develop their ideas to make a positive impact on the world. Children are encouraged to question, collaborate, and dream together, while partnerships are fostered to develop solutions. MuSo creates unique journeys for each child, rooted in reality, and inspires them to take action to solve global challenges.

**About the role**

A Receptionist at Museum of Solutions serves as the initial point of contact for visitors, families, and school groups. This role requires exceptional customer service skills, enthusiasm, and a genuine passion for creating an engaging and educational experience for children and their caregivers. They are responsible for handling check-ins, check-outs, bookings and various guest inquiries contributing to a seamless and enjoyable museum journey.

**Key responsibilities**

**Guest Service**:

- Welcome visitors with a warm and friendly demeanor, creating a positive first impression.
- Assist families, children, and groups with admissions, memberships, and program registrations.
- Provide information about museum exhibits, activities, and upcoming events.
- Assist in coordinating and welcoming school groups, field trips, and other organized visits.
- Ensure smooth check-in and assist facilitators or group leaders in orientation as needed.

**Front Desk & Ticketing**:

- Maintain a tidy and organized front desk area, creating a welcoming environment for guests.
- Process admissions and ticket sales, ensuring accuracy in pricing and guest information.
- Process guest payments accurately and efficiently, including cash, credit cards, and other payment methods.
- Handle sales transactions for museum shops which have merchandise, educational toys, books, and souvenirs etc.
- Maintain a well-organized and visually appealing retail area.
- Promote membership programs and encourage visitors to become members.

**Security and Safety**:

- Monitor the reception area and ensure the safety and security of children and visitors.
- Follow established protocols in case of emergencies or lost children.

**Administrative Tasks & Knowledge**:

- Complete administrative duties, such as record-keeping, data entry, and filing.
- Be up-to-date with museum programs, events, and exhibit details to provide accurate information.

**Required Qualifications**
- High school diploma or equivalent (additional education in hospitality or related field is a plus).
- Excellent communication skills, both verbal and written.
- Strong customer service orientation and a friendly demeanor.
- Ability to handle cash transactions and operate point-of-sale systems.
- Flexibility to work in shifts, weekends, and holidays
- Child safety awareness and the ability to respond calmly to challenging situations.

**Supervision**

Under the direction of the Museum Experience Manager.

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Speak with the employer**
+91 8657435577

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