Customer Service Executive

4 months ago

Mumbai, India Traya Health Full time

We are looking for Hair Coach - Customer Experience who as a professional will provide guidance, support, and education to individuals who are experiencing hair-related issues. A Hair Coach is also a personal health cheerleader, guide and partner.

Responsibility of an Hair Coach:

- 1. Assessment: A hair coach will assess their client’s hair condition. This assessment helps the coach understand the needs of their client.

2. Education: Hair coaches educate their client’s about proper hair care practices, including techniques for washing, and protecting the hair.

3. Problem-solving: Hair coaches work with their client’s to identify and address any hair-related issues or concerns. They may analyse potential causes of hair problems, such as damage, hair loss, or scalp conditions, and help the client’s develop strategies to mitigate or overcome these issues.

4. Emotional support: Hair-related issues can have a significant impact on an individual's self-esteem and overall well-being. Hair coaches provide emotional support to their client’s, helping them navigate the emotional challenges that can arise from hair loss, thinning, or other hair-related concerns. They may offer encouragement, empathy, and resources to help client’s feel more confident and empowered.

5. Goal setting and monitoring progress: Hair coaches assist their client’s in setting realistic goals for their hair. They monitor the patient's progress and provide ongoing support and guidance to help them stay on track and achieve their hair-related objectives.

Overall, the role of a hair coach is to empower and educate individuals to take control of their hair health and address any hair-related concerns they may have. They provide personalised guidance and support, helping their client’s develop a positive and effective hair care routine while considering the unique needs and goals of each individual.

**Salary**: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

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