Scrum Itil 6 to 12 Years Mumbai, Bengaluru
8 months ago
Drive Daily stand up meetings with team and customer Participate
- Drive Quarterly business review with Equinor Maintain Prepare KANBAN Board Ensure tickets closure within SLA Timely acknowledgement Assignment Queue management of tickets to team
- Responsible for maintaining SLAs and KPIs agreed with client Act as an escalation point for troubleshooting advanced systems issues
- Drive RCA effort and work with cross functional teams to get fast closures Establish and ensure documentation on processes being followed by the team
- Ensures quality documentation through proper quality checks and validations
- Helping the team in technical issues
- Help team to escalate other stakeholder issues by following escalation matrix
- Provide guidance to the team based on management
**Primary Skills**:
- Scrum
- ITIL
**Secondary Skills**:
- Cloud
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Scrum Itil 6 to 12 Years Mumbai, Bengaluru
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