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Project and Service Coordinator

5 months ago

Teynampet Chennai Tamil Nadu, India Yercaud Electronics Pvt Ltd Full time

Interact with clients who are not satisfied, putting service and communication techniques

into practice and resolving any conflicts professionally and answering inquiries respectfully.

Create reports for client satisfaction, making recommendations for areas that can be

improved and presenting the information at a monthly meeting with the Managers.

Work with service employees, answering their questions, providing instruction and guide

lines and demonstrating the best service techniques for them.

Analyze service reports and client account information to gain insight into the best way to

provide service for specific clients, then explain this information to service associates.

Relay information between sales and service employees to best coordinate with sales

and service techniques and improve efficiency.

**Duties**:
Customers call attending work-via service desk number,Land line number

Collect details from new billable customer and to send the details to technical dept. to create it.

Service call/New project entry, closing and allocation work in CRM

Service engineer support/co-ordination work-general

Service invoice submission work via mail /direct.

service payment followup from customers/dealers.

To get the service payment confirmation from customers.

Service payment details update in Suite CRM.

coordination of telecom service material arrangement work

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Teynampet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Expected Start Date: 02/01/2023