Car Sales Executive

5 months ago

Remote, India Spinny Full time

**Role: Car Consultant**

**Car knowledge is Must**

**Location-Work from home (Remote)**

**Must be fluent in Bengali and English**

**About Spinny**:
Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers.

**About the Role**

You will be responsible for reaching out and supporting customers in their car buying journey with Spinny. You will play a critical role in customer engagement and must understand customer requirements to recommend products according to their needs.

**Key Responsibilities Include**:

- Building a relationship with the customer over call as the first point of contact from Spinny
- Engaging in active listening with callers, making recommendations for products or services that may enhance their journey
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to exceed call center metrics while providing excellent customer service
- Scheduling customer visits to retail hubs for the hub teams to take further

**Requirements**:

- 1+ years relevant work experience in call center / BPO / tele-sales
- Graduate degree
- Fluent verbal communication skills - English and regional language

Demonstrated experience in customer serviceFounded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Spinny operates across Gurugram, New Delhi, Noida, Ghaziabad, Ahmedabad, Surat, Kolkata, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Coimbatore, Kochi, Lucknow, Jaipur, Chandigarh, Indore, Vizag and Vijayawada.

**Key Responsibilities Include**:

- Work on sales leads to take inbound and outbound calls to consult customers on pre-owned cars
- Work with customers to understand their requirements and recommend suitable options for them
- Schedule Hub Inspector visits at customer home for the inspections and teams to take it further
- Be a customer champion by ensuring superb experience with Spinny.

**Requirements**:

- Sales Consultants are expected to be go-getters who are agile and high on energy
- Excellent verbal communication skills - English and Marathi.
- Must have good analytical skills
- Should be persistent, smart, and quick to respond to customers
- Must be willing to learn about automobile

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Weekend availability

Shift:

- Day shift

Travel requirement:

- No travel

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- English fluently (preferred)
- Bengali fluently (preferred)

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