Executive - Service Quality
5 months ago
We have an opening for Executive - Service Quality
Job Roles & Responsibilities
Events:
1. To coordinate with the teachers and parents and other departments for events
2. To promote the event through various channels within the organisation
3. Host the event
4. Make an event report and submit it to the reporting manager
5. Ensure the task assigned during the preparatory and execution stage is done.
ASQ:
1. Send synopsis report daily
2. Check the after class rating
3. Observe the classes and rate the teachers
4. Facilitating FSM Exams
5. Making school Assessment reports
6. Ensure ABC analysis to be done by the teachers.
7. Ensure School Annual Reports are sent
Customer Experience:
1. Connect with the customer to take feedback
3. Send daily report of the feedback to the reporting manager
Skills required:
- Good knowledge of Microsoft Office including the formulas in excel
- Should know to make reports/MIS
Soft skills required:
- Should be able to talk to the customer diplomatically
- Should have a knack to learn and adapt to the changes in the processes. If you are interested
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (preferred)
**Speak with the employer**
+91 9819606029
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