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Associate Csm

4 months ago

Bengaluru, India Acceldata Full time

Bengaluru, Karnataka

Work Type: Full Time

**About Acceldata**
- Acceldata is an enterprise Data Observability organization that was first to the market, having coined the term ‘Data Observability’ in 2018. Founded by industry veterans who have spent decades in the AI, Analytics, and Data Monitoring space, Acceldata is a startup in the hyper-growth phase. Having raised $95 million
- ** in total,** Acceldata is now a 200+ strong entity that is looking to help Enterprises and SMEs/SMBs take control of their pipelines across the cloud-native, multi-cloud, hybrid cloud, or on-premises data systems.

**We’re looking for someone who can**:

- Coordinate with Sales / Pre-sales / Finance to identify potential customers to onboard.
- Verification of financial aspects being in place - SOW/ MSA / Order form / PO
- Onboarding session to make customers aware of Acceldata processes.
- Present master plan for their 30/60/90 days journey with Acceldata.
- Articulate Special project timelines & execution methodologies.
- Collaboration with the Technical onboarding team regularly till the Customer moves to the BAU support stage.
- Collaborates with the Internal team (engineering & product management) for escalated BUG or Feature requests.
- Conduct weekly/ Monthly cadence meetings with customers to understand their pain areas, and requirements & promote Acceldata product adoption.
- Conducts QBRs for the customers.
- Jointly operate with the leadership team for account renewals

**What makes you the right fit for this position?**
- Strong Account Management skills and Prior Experience.
- Strong Escalation Management skills and Prior Experience.
- Ownership Attitude.
- Strong Experience in handling critical & tricky situations.
- Basic understanding of OS/ Java/ Docker terminology.
- Experience working with SFDC
- Strong Technical Support Background **_(Preferred from Enterprise Software Company)_**:

- “Customer comes First” attitude.
- Strong communication skills. Ability to express & explain basic technical concepts to a wider audience.
- Project management skills. Maintaining & documenting the tasks with relevant details & ability to cascade the summary to executives.

**Acceldata is an equal opportunity employer**

**At Acceldata, **we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

**#LifeAtAcceldata** is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Acceldata is the place to be
- We also believe in providing our employees with the right tools and resources to help them excel at their job. We offer Uber transport facilities, free lunch, healthy performance-based bonuses, ESOPs, and above industry compensation. We also provide employees with modern equipment, and free access to INR 50k+ of Udemy courses to help upskill themselves.

**What should you know about joining Acceldata?**

At Acceldata, each job and role serves a purpose towards our business goals. You’ll have opportunities to make an immediate impact on mission-critical projects as you work with highly capable and ambitious peer groups.

Join Acceldata and help us achieve our data goals. Learn more about our solutions and products here: Acceldata Product Overview & Demo