Steward

3 months ago

Navi Mumbai, India Royal Orchid Central Grazia Full time

JOB SCOPE SUMMARY

Responsible for serving food and beverage items to guests in a friendly, enthusiastic, professional, FUN and timely manner. In absence of Hostess, to handle table reservations and effectively controlling the flow of guests. Provide a warm and friendly welcome to guests, lead and seating them at the table and answering the telephone.

DUTIES & RESPONSIBILITIES

Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment.

Set up stations and tables to ensure they are complete and perform various relevant duties, side duties, as assigned by the Captain.

Maintain proper condition and cleanliness of dining areas and servicing equipment.

Provide a warm and friendly welcome to all guests as per the restaurant service sequence standards.

In absence of Hostess, answer all restaurant incoming calls, inform callers and take reservations. Refer all special requests to hostess and follow proper reservations procedures and processes.

Keep abreast of hotel products and services in order to answer guest questions and requests. Answer all guest questions / request in a friendly and caring manner, take appropriate actions or if needed, refer the matter to the relevant persons to handle.

Utilize prescribed cashiering procedures to accurately charge customers. Assist in procedures for CRM and marketing processes for F&B.

Assist Manager in adhering to Hygiene Manual, health and safety regulations.

Assist managers to Minimize loss and misuse in order to achieve and exceed the operation budgeted profitability. Assist manager to implement cost saving and profit enhances measures. Supervise and control menu stocks ensuring par levels are maintained. Anticipate and maintain all collateral material and supplies ensuring their availability. Assist in Control usage of consumables items and appropriate usage of equipments, tools and service equipments ensuring the equipment is used in a correct and safe manner.

Follow up on administrative duties and other specific duties, side duties related to the role; as advised by the manager.

JOB KNOWLEDGE, SKILLS & ABILITIES
- Appear confident, well groomed and dressed in a smart casual manner
- Personality: warm, welcoming, smiling and pleasant, outgoing, FUN
- Act with integrity
- Communicate effectively
- Creative and Innovative
- Good Knowledge of Food and Beverage - Italian operations
- Hands-on approach to all operational aspects
- Good Communication Skills
- Initiative
- Good Interpersonal and supervisory Skills
- Thorough and practical knowledge of service terminology and of various international service techniques - including mise en place
- Knowledge of kitchen terminology, including ingredients and methods of preparation
- Operational knowledge of F&B equipment.
- Stamina to work long hours
- Fluency in English

QUALIFICATION STANDARD

Education: College Certificate in Hotel Management / Sufficient Work Experience to that level

Experience: Fresher

Additional Skill required: N/A

**Salary**: From ₹14,500.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- How would respond if a customer stopped you and complained about their food?
- Why Do You Want To Become A Steward?
- What Are The Responsibilities Of A Steward?
- Do You Have Any Experience In This Role?

**Speak with the employer**
+91 9768715576

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