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Customer Care
4 weeks ago
**Inbound Calls**:
Handle incoming calls from customers with professionalism and courtesy.
Provide accurate information about our diagnostic services, pricing, and processes.
Address customer inquiries, concerns, and complaints in a timely and efficient manner.
Schedule appointments and assist customers with the registration process.
**Outbound Calls**:
Proactively reach out to customers for appointment reminders and follow-ups.
Conduct customer satisfaction surveys to gather feedback and improve service quality.
Promote new diagnostic services and special promotions to existing and potential customers.
**Cross Selling and Upselling**:
Identify opportunities for cross-selling additional diagnostic services.
Upsell premium packages and recommend relevant add-on services to enhance the customer experience.
**Customer Relationship Management**:
Build and maintain positive relationships with customers to enhance their overall experience.
Collaborate with other departments to ensure effective problem resolution and service delivery.
**Documentation and Reporting**:
Maintain accurate and detailed records of customer interactions in the CRM system.
Generate reports on customer feedback, common issues, and resolutions for continuous improvement.
**Technology Skills**:
Proficient in using MS Office (Word, Excel, Outlook) and G Suite.
Utilize technology tools effectively to streamline customer interactions and improve service efficiency.
