Get

6 months ago

Bengaluru, India Yokogawa Full time

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

RESPONSIBILITIES
- Customer Order Processing
- Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to establish contact and build rapport.
- Customer Relationship Management (CRM) Data

Ensure that basic customer details held in the system are accurate and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
- Product/Service Information

Provide basic product/service information and respond to basic customer questions about the product/service.
- Resolving Customer Issues

Respond to basic customer issues such as returns and escalate issues appropriately.
- Customer Needs Clarification

Interview the customer, using a simple standard sales script, to clarify the customer's requirements.
- Operational Compliance

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Renewals

Support in providing service to customers or ensuring the right colleague to supply service to encourage continued use of the organization's products/services.

Behavioral Competencies
- Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
- Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, acts consistently with the organization's policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.
- Tech Savvy

**Skills**:

- Customer-Focused Approach

Works under supervision at an elementary level to orient the seller's organization around delivering to the key needs of their customers.
- Leverages Digital Communications with Customers
- Masters Service Conversations

Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
- Navigates Customer Challenges

Works at a basic level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works under close supervision.
- Strengthens Customer Connections

Works at a basic level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.
- Builds Customer Loyalty

Works at a basic level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works under close supervision.
- In-Depth Questioning

Works under supervision at an elementary level to explore a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
- Initiates Compelling Sales Conversations

Works under supervision at an elementary level to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
- Service Into Sales

Works at a basic level to recognize sales opportunities during service interactions to enhance overall customer service. Typically works under close supervision.
- Builds Rapport

Works under supervision at an elementary level to quickly and effectively establish trust within the buying centers in the client’s organization.
- Knows the Buying Influences

Works under supervision at an elementary level to accur

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