Customer Support/ Call Center

5 months ago


Bengaluru, India Ovum Hospitals - Kalyan nagar Full time

Job Description: Customer Support Executive - Female

Company: Ovum Hospitals

Location: Kalyan Nagar, [City]

Position: Customer Support Executive (Female)

Overview:
**Responsibilities**:
Respond to customer inquiries and provide information about hospital services, policies, and procedures in a courteous and professional manner.

Schedule appointments, maintain patient records, and update relevant information in the system accurately.

Assist in resolving customer complaints and concerns, aiming to achieve the highest level of customer satisfaction.

Coordinate with various hospital departments to ensure smooth communication and prompt resolution of customer issues.

Maintain knowledge of hospital services, facilities, and upcoming events to offer comprehensive support to customers.

Handle billing inquiries, insurance-related questions, and payment processing when necessary.

Collaborate with the team to improve customer support processes and contribute to overall departmental goals.

Maintain confidentiality and adhere to patient data protection regulations at all times.

**Requirements**:
Educational Qualification: Minimum of a Bachelor's degree in any field.

Experience: Prior experience in customer support or related fields is preferred but not mandatory.

Communication Skills: Excellent verbal and written communication skills in English. Knowledge of additional languages is a plus.

Shift Flexibility: Ability to work night shifts (8 pm to 8 am) for 15 days and morning or afternoon shifts (8 am to 2 pm or 2 pm to 8 pm) for the subsequent 15 days.

Empathy and Patience: Demonstrate empathy, patience, and understanding when dealing with customers' concerns and inquiries.

Multitasking: Capable of handling multiple tasks and managing time effectively.

Computer Skills: Proficient in using computers, Microsoft Office, and customer support software.

Sincerely,

Caralene Steffy

Human Resources

Ovum Hospitals

9148585365

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,466.96 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Kannada (preferred)

**Speak with the employer**
+91 9148585365



  • Bengaluru, India Child Support Foundation Full time

    Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the...

  • Call Center Executive

    4 weeks ago


    Marathahalli, Bengaluru, Karnataka, India Hiretick Full time

    **Position - **Call center Executives **Process - **US Voice Process **Experience - **6months-4 years of relevant experience **Mode** - Work from office (WFO) **Shift**: - 24x7, rotational shift **Transport**: - provided only for night shift (either pickup or Drop) **Role Description** This is a full-time on-site role for a Call Center Executive in...

  • Call Center Agent

    6 months ago


    Bengaluru, Karnataka, India digitech call system Full time

    Designation: Customer Care Executive & Support profiles can also apply. Easy & simple process nice to work CTC offered: 12000 to 17000 CTC (Based on the experience) Rotational shift (Female Day Shift) with Rotational Weekly Off Inbound Voice Process. Languages Required: Averg English with Kannada /Telugu/Tamil/Marathi or Malayalam. Qualification...


  • Bengaluru, India DJUBO Full time

    Job Summary : We are looking for a customer-oriented Software Support Executive to join our call center team in Bangalore. The ideal candidate will have experience in hotel front office operations or reservations and possess knowledge of Property Management Systems (PMS) and Channel Managers. You will be responsible for handling customer inquiries,...

  • Call Center Executive

    4 weeks ago


    Bengaluru, Karnataka, India Attica Gold Company Full time

    **Job Title**: Call Center Executive **Company**: Attica Gold Company **Location**: Bangalore, Karnataka **Salary**: ₹15,000 - ₹20,000 per month Attica Gold Company is looking for a dynamic and customer-oriented Call Center Executive to join our team in Bangalore. As a Call Center Executive, you will be responsible for handling customer inquiries,...


  • Bengaluru, India DJUBO Full time

    Job Summary:We are looking for a customer-oriented Software Support Executive to join our call center team in Bangalore. The ideal candidate will have experience in hotel front office operations or reservations and possess knowledge of Property Management Systems (PMS) and Channel Managers. You will be responsible for handling customer inquiries,...


  • Bengaluru, India DJUBO Full time

    Job Summary:We are looking for a customer-oriented Software Support Executive to join our call center team in Bangalore. The ideal candidate will have experience in hotel front office operations or reservations and possess knowledge of Property Management Systems (PMS) and Channel Managers. You will be responsible for handling customer inquiries,...


  • Bengaluru, Karnataka, India IFixIndia - Premium Apple Service Center - Bangalore Full time

    Job Title: Apple Service Center Support SpecialistAbout the Role:At iFixIndia - Premium Apple Service Center in Bangalore, we are seeking an exceptional customer support professional to join our team. As an Apple Service Center Support Specialist, you will play a vital role in delivering an outstanding customer experience by providing top-notch technical...

  • Call Center Executive

    3 months ago


    HSR Layout, Bengaluru, Karnataka, India HR Hood Full time

    Job Summary The Call Quality Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing,...

  • Call Center Executive

    2 months ago


    Bengaluru, India Teleradiology Solutions Full time

    Teleradiology Solutions (TRS), rated the number 1 National Teleradiology company in the United states by KLAS in 2011 was founded in 2002 by two Yale University trained physicians. It provides teleradiology services (i.e., CT, MRI, Xray, ultrasounds reports) to over 150 hospitals in the United States. Teleradiology Solutions was among the first teleradiology...

  • Call Center Agent

    6 months ago


    Bengaluru, Karnataka, India digitech call system Full time

    Designation: Customer Care Executive. **CTC offered: 12000 to 19000 CTC (Based on the experience)** Rotational shift (Female Day Shift) with Rotational Weekly Off. Inbound Voice Process.(No Targets easy Process) **Languages Required: Averg English with Kannada /Telugu/Tamil/Marathi or Malayalam,hindi**. **Age Limit - 18 to 35** Interview Timings - 10am...


  • Bengaluru, India Skylar Consultancy Full time

    Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking...

  • Call Center Executive

    6 months ago


    Bengaluru, Karnataka, India Ovum Hospitals , Kalyan nagar, Bhattarahalli and Hoskote Full time

    Memorize scripts for products and services, and refer to them during calls - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize...


  • Bengaluru, India HSBC Full time

    Role Purpose (overall high level summary of the role)Receives general inbound customer calls in a contact center environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to...

  • Call Center Executive

    3 months ago


    Bengaluru District, Karnataka, India Jobs-In360 Pvt Ltd Full time

    Job Title : Call Center Executive - Lead Generation & Deal Closer, Department : Sales & Customer Service Location : BTM Layout 2nd Stage, Experience : 1 to 3 Years, Salary : Depends On Your Previous Salary, 6 days Working, 1 Week Off, Immediate Joiners We Are Looking Now, Call me: 9364897946. **Job Types**: Full-time, Permanent **Benefits**: -...


  • Bengaluru, India TBot Techno Systems Full time

    At Tbot Techno Systems, we believe in empowering our customers with cutting-edge technology while ensuring affordability and professionalism. With our world-leading technology and expertise, we deliver unparalleled custom IT solutions to drive organizational success. The Call Center Representative we are looking for must share our values and commitment to...


  • Bengaluru, India HSBC Full time

    Role Purpose (overall high level summary of the role)Receives general inbound customer calls in a contact center environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to...


  • Bengaluru, India HSBC Full time

    Role Purpose (overall high level summary of the role) Receives general inbound customer calls in a contact center environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs...


  • Bengaluru, Karnataka, India Anker Innovations DMCC Full time

    Call Center Supervisor - Anker Innovations **Position Overview**: Anker Innovations is seeking native Hindi speakers who are also fluent in English to join our dynamic customer service team. As a Call Center Supervisor, you will be adept at handling customer queries and possess strong call center experience. This role requires a confident individual with...


  • Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...