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Service Operations Executive

4 months ago

Thiruvananthapuram, India Optimise advertising services Full time

**Responsibilities**:

- Oversee day-to-day operation tasks for advertising campaigns and ensure that all activities & end to end management of the campaigns are carried out in compliance with applicable policies and regulations.
- Validation and Invoicing of advertising campaigns and Pre & After Sales Support
- Setting up commission groups and other KPIs defined by the advertiser against the campaigns.
- Analysing data to identify operational inefficiencies and devise solutions to improve efficiency
- Manage communication and newsletters for publishers & ensuring QC of all the campaign assets & uploading in system S/W in a timely manner.
- Preparing Reports through using tools & formulating process documents.
- Prioritize and manage clients’ expectations (Internal/External).
- Overseeing reporting, analysis, and recommendations to improve activity in line with client objectives.
- Work cross-functionally to deliver operational requirements and implement processes to scale client revenue.
- Serve as the main point of contact on all client-related deliverables (reporting and billing).

**Competencies**:

- Preferably having a strong background in social media, paid campaign management, agency management, and technology platforms.
- Identify opportunities for process improvement and lead initiatives to streamline operations and reduce man-hours.
- Intrinsic knowledge of media terminology and landscape
- Ability to manage your own time and a team schedule to complete the assigned tasks promptly.
- Extensive daily excel based (Use of advanced excel - Pivot, Macro Etc.) reporting and comfortable in handling large volume data in deriving consumer insights.
- Strong Troubleshooting, analytical, and problem-solving skills.

**Primary Skills (Must Haves’)**:

- Diligent delivery against strict timelines.
- Strong analytical and reporting skills.
- Good problem-solving and decision-making skills.
- Good working knowledge of MS Office, particularly Excel and PowerPoint.
- Team player & with strong communication skills.

**Preferred Experience**:

- 2-3 years of relevant industry experience - preferable knowledge of Performance Marketing
- Ability to quickly recognize when issues need escalation to appropriate teams, internally & externally.
- Well-versed in digital media vocabulary and key performance metrics.
- Ability to manage multiple tasks and effectively prioritize various requests and responsibilities. Being solution focused.
- Understanding HTML, Google analytics, and reporting is a PLUS
- Thrive in a fast-paced, dynamic working environment.
- Excellent critical thinking and presentation skills (both written and oral)

**Salary**: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Trivandrum, Trivandrum - 695611, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Affiliate Marketing - Operations: 1 year (required)
- total work: 1 year (preferred)

Expected Start Date: 05/01/2023