
Customer Support Assistant
2 weeks ago
**Job Title: Customer Support Assistant - Uma Ornaments**
**Job Summary**:
**Key Responsibilities**:
- **Order Management**: Assist with order processing, including entry and tracking of customer orders in the system.
- **Product Information**: Provide accurate details about product availability, pricing, and specifications to customers.
- **Complaint Resolution**: Address customer complaints or concerns, ensuring timely and satisfactory resolutions.
- **Coordination**: Work closely with the production and logistics teams to ensure timely delivery of products.
- **Customer Feedback**: Collect and relay customer feedback to improve service and product offerings.
**Required Skills & Qualifications**:
- Proven experience in a customer support role, preferably within the jewelry industry.
- Strong communication skills (both written and verbal) in English.
- Ability to work in a fast-paced, high-pressure environment.
- Proficiency with customer management systems and MS Office Suite.
- Strong problem-solving abilities and a customer-focused mindset.
**Preferred Qualifications**:
- Knowledge of jewelry products, design, and manufacturing processes.
- Experience in the jewelry industry or a similar field.
**Benefits**:
- Competitive salary.
- Opportunities for career growth and skill development.
- Work in a well-established and reputed jewelry firm.
**Salary**: Upto 20K
**Experience**: 1 to 3 years
**Location**:
Andheri East
**How to Apply**:
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8828007902
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