**Roles and Responsibilities**

1. Ensure Hub opening & closing is done as per operational standards and requirements.

2. Supervise the team daily

3. Planning as per available resources and allocating shipment for Manpower and van deliveries.

4. Ensure all team members are trained and are aware of operational standards.

5. Sorting shipment as per defined routes.

6. Create the Runsheet /Pickup sheet and assign daily work

7. Prepare Reports; Check and revert on mails.

8. Execute ERP Transaction.

9. Prepare and share Day End reports.

10. Collection of cash, accounting and reconciliation with ERP.

11. Participate in delivering the shipment/pickup as per operational requirement to the customer when required.

12. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.

13. Adhering & supporting the organization into seamless adoption of new policies & process.

14. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery.

15. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan.

16. Provide support to Delivery Executives en route and take necessary actions.

17. Ensure unexplained Zero stock variance at the hubs on a daily basis.

1. Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry.

2. Ability to identify problems related to the hub, taking appropriate action for resolution.

3. Skill and knowledge of operating ERP used in logistics/supply chain and related industry.

4. Experience of leading and coaching Hub operations and support teams will be preferred.

5. Has the ability to identify, analyze and propose solutions for effective and efficient Hub operations.

6. Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints. Is the vital link between the customer and the management team.

7. Has the ability to communicate in the most effective manner with juniors, peers, seniors, customers and vendors.region.

Interested can call at 9821765157

**Salary**: Up to ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- US shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Ambala, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9821765157
- Health insurance