Customer Service Executive

1 week ago


Gurugram Haryana, India Emarlex Multiventure LLP Full time

**We are also hiring freshers.**

**Roles and Responsibilities**
- Provide accurate information on products/services to customers through various communication channels (inbound process).
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs (outbound process).
- Maintain records of all interactions with customers using CRM software (chat process).
- Escalate complex issues to senior team members or supervisors when necessary.
- 0-4 years of experience in BPO industry with focus on international or domestic voice or non voice processes.
- Excellent communication skills with ability to handle multiple conversations simultaneously.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Education**:

- Diploma (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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