Reservation Operations Associate

4 months ago

Bengaluru Karnataka, India Headout LI Full time

**Why Headout?**:
**What we do is important**:
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to **head out** to our next real-life experience. We do this by running a managed marketplace to the world's most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.

**We've got scale, fast growth, and solid fundamentals**:
Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.

**Now is the right time**:
While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.

**Our culture**:
**The role**:
The Reservation Operations team at Headout ensures that the inventory within the organisation and delivery of these experiences to our customer hits a perfect balance. The Reservation Operations team strives to make every booking fulfillment at Headout, a success. This is a night shift role.

**What makes this role special?**:

- **Time is key.** You will need to provide a seamless experience for all Headout guests by handling their reservations in a timely manner.
- **Connecting blocks of our business.** You will essentially act as a bridge between our supply partners and guests by communicating effectively.
- **Striving for perfection.** We would love for you to take initiative to create processes that make our booking fulfillment methods more progressive.
- **A creative streak.** You will need to be creative when it comes to handling escalations from our guests or supply partners.

**What skills & experience do you need?**:

- **Attention to the T.** No tiny detail passes your eye unchecked. You're able to spot the smallest of problems, solving which can have the biggest impact.
- **Language Proficiency**. Exceptional written and verbal communication skills in the English language.
- **You're like Monica Geller**. Organized and process-driven, with an itch to improve anything sub-optimal.
- **You're in it for the long haul.** You think long term while solving problems and not focus on immediate fixes.

**Bonus**:

- You're passionate about all things travel
- You have worked to assist customers all around the globe before

**EEO statement**:
**Privacy policy**:

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