Customer Engineer-1

3 months ago

India NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title: Customer Engineer - ATM service maintenance engineer

Job Grade: 6

Note
- It will be a field job as below profile summary is of an ATM field service engineer.

Position Summary:
Position responsible for providing installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

Key Areas of Responsibilities:

- Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
- Performs minor maintenance, repairs and component replacement at the module level
- Assists in site preparation, including cable installation, staging and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service
- Diagnose problems - based on the information provided in the assigned call as well as work with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements

Develops and applies knowledge of:

- Security procedures
- Service level agreement requirements
- Escalation procedures
- Tools and processes for completing machine repairs
- Organize and plan time effectively
- Complete NCR specific Certifications based on business/district needs and assign LOBs as prescribed by the manager

Basic Qualifications:

- High School Diploma or Equivalent
- Formal vocational or technical certification
- Associate's Degree preferred
- CompTIA, A+/N+ Certification preferred

Experience Required: 2 years of related experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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