Abfl-sme-seg-rm-jaipur
3 months ago
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
- Maximum 10 KRAs can be updatedKey Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Channel Management-Effectively tap different types of channel partners to ensure meeting of topline & bottom line targets
Channel types
- Direct Sales Agents
- Mediators(CAs)
- Internal sources that provide qualified leads like marketing department
- Understand how different channels function
- Gain thorough understanding of different & varied securities for transactions
- Research to scout for potential channel partners
- Gather data for evaluation of potential channel partners
- Meet & support the negotiation of terms of engagement with potential in lines with business potential
- Support in the onboarding of the channel partners
- Constantly engage with & activate channel partners while ensuring targeted ROEs for the channel partners
Customer Acquisition/Sourcing-Acquire customers by selling SEG loans towards meeting topline targets
- Meet customers along with channel partners
- Organise channel partner, customer visits for seniors
- Check for alignment of cases put up by the channel partners on a daily basis with the internal policies /guidelines
- Negotiate commercial terms
- Appropriate Funnel management to ensure adequate conversion from login and disbursement
- Coordinate with business analyst & risk teams to get loan approval decision
- Fulfillment of qualified leads provided by mediators, internal sources
Disbursal-Timely disbursement of the loans to customers with proper documentation
- Smooth coordination with vendors for timely submission of relevant customer documents
- Coordinate with internal teams and respond to their queries to ensure timely & accurate disbursal
- Complete transactions with customer with appropriate documentation
Customer Service
- Service customers effectively to meet customer service standards
- Raise accurate & timely invoices
- Calculate & charge GST accurately
- Provide relevant updates to customers
Market Intelligence-Gather market intelligence towards evolving competitive business strategy, policies & processes
- Gather market intelligence on a regular basis
- Share the market intelligence with Area managers
- Provide suggestions for improvement in processes, pricing, policy etc to Area Managers
Portfolio quality ,Profitability-Maintain quality of portfolio to minimize NPAs, Implement measures to ensure profitability
- Track over due account on a daily basis for the business
- Intervene to ensure collection for initial overdue accounts on timely basis
- Collaborate with Collection teams for remaining over due cases & ensure collection on a timely basis
- Ensure profitability by right pricing, processing fees
- Implement all cost management initiatives on a timely & accurate basis
Organisation Process Efficiency-Implement process improvements to ensure process efficiencies
- Adhere to all processes for pre & post sourcing processes
- Provide inputs to Area Manager for Sales MIS
Minimum Experience Level
2 - 6 years
Job Qualifications
Graduate
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