Documentation Controller

1 week ago

Chennai Tamil Nadu, India Emerson Full time

**Job Summary**

If you have some background in Order Management, Emerson has an exciting role for you You will be a part of the Project execution team located in FCEC, Chennai. The primary responsibility of the Order Management Analyst will be to provide support to the MEA PRM Internal and External Customers (direct and representative) and manage execution of a project during the conversion from Bookings to Invoice cycle with particular focus on Customer Satisfaction. Management of customer orders, shipments and invoicing, ensuring all business transactions are in line with International Trade Compliance Policies and accordingly to Emerson’s Ethic Policies. Focus on MRO orders but will support Projects on occasion

**In this Role, Your Responsibilities Will Be**:

- Manages and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers / factories, in accordance with department procedures
- Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
- Expedites intercompany factories and suppliers to ensure that delivery deadlines are met.
- Proactively identifies any issues and address with the correct personnel.
- Ensures that the factories have received the right documents and produced the related order acknowledgements.
- Planning/Coordination/Submission of documents/MRB/ITP to ensure the order is on track.
- Support the commercial aspects of the Order including timely documentation and invoice submission.
- Checks payment terms thoroughly and actions set up of bank submission documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders.
- Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms.
- Always Ensures highest customer satisfaction keeping customers updated on order status understanding prompt responses are key - aims for 100% OTD through RDSL/PDSL
- Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD’s.
- Manages resolution of dispute cases/warranty claims.
- Prioritizes deliveries in response to changing customer schedules and expectations.
- Develops contingency plans with suppliers to limit or eliminate negative effects of delayed promised delivery dates.
- Works collaboratively with the team as necessary and focuses on meeting monthly/yearly POR targets.

**Who You Are**:
You have good attention to details and can set priorities and follow up on actions. You understand the project execution process and have a passion for learning and continuous improvement and collaboration. You quickly and significantly act in constantly evolving, unexpected situations. You actively seek guidance from relevant sources to learn and upskill yourself

**For This Role, You Will Need**:

- Bachelors degree in Business Administration or Commerce
- Strong communication skills in English - both written and verbal
- Proficiency in MS Office

**Preferred Qualifications that Set You Apart**:

- 2+ years’ industry work experience in Order management
- French and/or Arabic language capabilitiesWorking knowledge of SAP

**Our Offer To You**:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets**. We also offer a **comprehensive medical and insurance coverage**to meet the needs of our employees.

We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion**. We welcome foreign nationals to join us through our **Work Authorization Sponsorship**.

We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential**. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance**through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment**across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

**Our Commitment to Diversity, Equity & Inclusion**

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to livin

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