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Customer Support Executive
4 months ago
Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our properties and services we provide inside and out so that you can answer questions.
- Keeping records of customer interactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Provide accurate, valid, and complete information by using the right method.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- direct requests and unresolved issues to the designated resource
- communicate and coordinate with internal departments
- Follow communication procedures, guidelines, and policies.
**1-2 years relevant experience required.**
**Salary**: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 09173423640