Customer Support Executive

4 weeks ago


Dharampeth Nagpur Maharashtra, India DhanInfo Full time

Job Role:
As a customer support executive you will be responsible for ensuring customer satisfaction and

retention by addressing inquiries, resolving issues, and providing assistance to customers.

Key Responsibilities:
1. A professional approach in answering calls and provide information about products and services,

taking input of issues and their redressal thereof.

2. Maintaining records of transactions and interactions.

3. Appropriate and timely follow-ups wherever required.

4. Escalate unresolved queries to respective departments for accurate redressal.

5. Familiar with CRM systems and practices.

Required Experience and skills:
1. A minimum of 1-4 years of relevant experience is required.

2. Good Communication Skills.

3. Good Listening & Problem Solving Skills.

4. Ability to take and handle Stress and Pressure.

5. Good Interpersonal Skills.

6. Exhibiting patience in order to appease the most difficult clients.

7. Following through on inquiries to ensure completion and satisfaction of work.

8. Negotiating acceptable terms for both the company and the customer.

Pay: ₹11,025.94 - ₹25,000.00 per month

Schedule:

- Night shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9860292936



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