Housekeeping Executive
3 months ago
**Company Description**
- Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
- Monitor and supervise service flow in the assigned outlet.
- Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management
**Job Description** Business Performance**
- Prepare periodical department budget & forecast, manage all operational costs within budgets
- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
- Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
**Operation**
- Compile and update Standard Operating Procedures for all areas of responsibility periodically
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to
- Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
- Conduct quality control inspections of all areas of the hotel and share results with the team
- Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
- Conduct monthly Staff Meetings and daily briefings with Operational Managers
- Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
- Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
**Additional Information**
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.
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