Technology Support I

6 months ago

Hyderabad Telangana, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

**Job responsibilities**
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders

**Required qualifications, capabilities, and skills**
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Experience in at least one of the test automation tools. (e.g. Java, UI Path, Selenium, Smartspec, VB Script, Python etc)

**Preferred qualifications, capabilities, and skills**
- Exposure to one or more general-purpose programming languages or automation scripting. ISTQB Certification. Working knowledge of tools like ALM/Quality Center, JIRA or defect management and test support tools / QTP will be an added advantage
- Exposure to Information Technology Infrastructure Library (ITIL) framework. Experience of test co-ordination in a user acceptance test environment. Any of the skills of the future like Tableau, Alteryx, UI Path etc.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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