IT Field Assistant

2 months ago


Dhakuria Kolkata West Bengal, India Grameen Shakti Microfinance Services Pvt.Ltd Full time

**Key Responsibilities**:
**- Installation & Maintenance of CCTV Systems**:
**o Install, configure, and maintain CCTV cameras, DVR/NVR systems, and other surveillance equipment.**

**o Conduct regular inspections and troubleshoot hardware issues.**

**o Perform software upgrades, configuration, and troubleshooting of surveillance systems.**

**- Networking Setup & Troubleshooting**:
**o Install and configure local area networks (LAN) for CCTV systems and other IT equipment.**

**o Diagnose and repair connectivity issues related to IP cameras, routers, switches, and related hardware.**

**o Ensure network security and proper firewall settings.**

**- Field Support & Troubleshooting**:
**o Provide on-site technical support for IT-related issues including networking, hardware malfunctions, and system performance.**

**o Coordinate with central IT teams for advanced troubleshooting and support.**

**- Documentation & Reporting**:
**o Maintain detailed records of installations, repairs, and maintenance performed.**

**o Document network diagrams, camera layouts, and troubleshooting processes.**

**o Report on daily field activities and any recurring issues.**

**- Client Communication**:
**o Interact with clients on-site to understand their technical needs and ensure satisfaction with services.**

**o Provide training to end-users on CCTV system usage and troubleshooting.**

**Required Skills & Qualifications**:
**- Proven experience in CCTV system installation and maintenance.**

**- Strong knowledge of networking fundamentals, including IP addressing, subnetting, and basic router/switch configuration.**

**- Ability to diagnose and resolve hardware, network, and CCTV-related issues in the field.**

**- Familiarity with network security protocols and practices.**

**- Experience working with tools such as crimpers, testers, and other installation equipment.**

**- Basic IT troubleshooting skills related to computers, servers, and networking equipment.**

**- Ability to work independently and handle multiple field assignments.**

**- Excellent communication and customer service skills.**

**- Driver’s license and willingness to travel frequently for field assignments.**

**Preferred Qualifications**:
**- Certification in networking (CCNA, CompTIA Network+ or similar) or CCTV-related fields.**

**- Experience working with wireless networking setups for CCTV systems.**

**- Knowledge of fiber optic cable installation.**

**Physical Requirements**:
**- Ability to lift and carry heavy equipment.**

**- Comfortable with heights and working in confined spaces (as needed for camera installation).**

**- Willingness to work outdoors in various weather conditions.**

**Benefits**:
**- Competitive salary.**

**- Company vehicle or travel reimbursement.**

**- Opportunities for professional development and training.**

**- Health and insurance benefits (if applicable).**

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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