Front Office Executive
2 months ago
**About Us**:
We are a group of three premium business hotels located in Bangalore, Chennai, and Trichy, catering to corporate travelers and professionals. Our hotels are known for their modern facilities, excellent customer service, and a welcoming atmosphere. We pride ourselves on delivering a seamless guest experience and maintaining the highest standards of hospitality.
**Key Responsibilities**:
- Greet and assist guests with a warm and professional attitude.
- Handle check-ins, check-outs, and reservations with efficiency and attention to detail.
- Provide information about hotel services, amenities, and nearby attractions.
- Address guest inquiries and resolve issues to ensure guest satisfaction.
- Collaborate with housekeeping, concierge, and other departments to ensure seamless operations.
- Process payments and maintain accurate billing records.
- Assist in maintaining the front desk area and ensuring it is always welcoming and presentable.
- Work in rotational shifts, including night shifts, as required.
**Requirements**:
- Strong communication skills in English (knowledge of local languages is a plus).
- Presentable, with a customer-centric approach and a positive attitude.
- Ability to multitask and remain calm in a fast-paced environment.
- Familiarity with hotel management software (PMS) is an advantage.
- Prior experience in a similar role is preferred.
- Willingness to work flexible hours, including weekends and holidays.
**Why Join Us**:
- Be a part of a growing group of business hotels located in prime cities like Bangalore, Chennai, and Trichy.
- Competitive salary and benefits.
- Opportunities for career growth within our hotel group.
- A supportive and professional work environment.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Fixed shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 3 years (required)
Work Location: In person
Application Deadline: 12/10/2024
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