Customer Success Executive

2 months ago

Bandra Mumbai Maharashtra, India Iron Buzz Full time

Team Iron Buzz is looking for passionate **Customer Success Executives **to strengthen the post tattoo connections between artists and clients, enhancing the customer journey and fostering lifelong loyalty within the Iron Buzz community.

As our **Honey Guide**, you'll be the heart of our studio, forging strong connections between our talented artists and our valued clients. Your role is crucial in enhancing the customer journey, ensuring every client feels valued, supported, and excited to return. From providing exceptional aftercare guidance to promoting our latest offerings, you will create an environment where customers become lifelong members of our Iron Buzz community.

**Key Responsibilities**:
Client Engagement:

- Be the primary contact for clients post-tattoo, guiding them through aftercare and ensuring they’re thrilled with their experience.
- Conduct follow-up communications to check on customer satisfaction and encourage feedback.
- Foster relationships with clients to enhance loyalty and encourage repeat visits.

Artist Support:

- Collaborate closely with tattoo artists to understand their styles, strengths, and schedules, ensuring that clients receive tailored experiences.
- Assist in resolving any artist-related queries or issues raised by clients, ensuring smooth communication and satisfaction.

Promotions & Upselling:

- Identify opportunities for upselling aftercare products, future sessions, and exclusive studio promotions.
- Collaborate with the marketing team to develop targeted campaigns that resonate with our client base, driving engagement and repeat business.

Feedback Loop:

- Gather and analyse customer feedback to identify trends and areas for improvement, contributing to overall studio enhancements.
- Work with the studio management team to implement changes based on client insights, ensuring continuous growth and satisfaction.

Community Building:

- Organise events and activities that foster a sense of community among clients, such as client appreciation days and art showcases.
- Actively engage with clients on social media, sharing their stories and experiences to build a vibrant studio culture.

**Qualifications**:

- Experience: 2-5 years in customer service, client relations, or a similar role, ideally within a creative or artistic environment.
- Communication Skills: Outstanding verbal and written communication skills, with an ability to engage clients in a friendly and relatable manner.
- Relationship Management: Proven track record of building and maintaining strong client relationships, focused on creating a positive experience.
- Sales Acumen: Comfortable with upselling and promoting services in a way that feels natural and beneficial to clients.
- Problem-Solving: Ability to think on your feet and resolve issues promptly while maintaining a positive client experience.
- Tech-Savvy: Familiarity with CRM tools and social media platforms, with an ability to leverage technology to enhance customer interactions.

**Perks**:
Casual Clothing

In house café access

Hybrid Working : 3 Days work from home.

**About us**:
IRONBUZZ is owned and operated by 16 time International Award-winning tattoo artist Eric Jason D'souza and Tattoo Entrepreneur Aishin Diana Chang who collaborate more than 30 years in the Indian tattoo industry, have meticulously built a team of 12 unique tattoo artists that specialise in various tattoo styles that will leave you speechless.

At Iron Buzz, our mission is to provide a personalized approach to tattooing that empowers our clients and our team to express their unique personalities, experiences, and stories. We're committed to delivering unparalleled customer service, fostering a welcoming and inclusive environment, and staying at the forefront of industry trends and technology. **Our goal is to create lasting art that enhances each client's personal journey.**

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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