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Application Architect: Servicenow

5 months ago

Pune Maharashtra, India IBM Full time

Introduction

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

IBM’s ServiceNow business is growing rapidly, and we are looking for a new leader to drive this growth. As an Architect - ServiceNow, you will be responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients. You will provide thought leadership, review and advice on the client’s ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects.

Your Role and Responsibilities
- Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture
- Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
- Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models
- Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation
- Lead & investigate complex technical issues and review code as required
- Account for possible project challenges on constraints including, risks, time, resources and scope
- Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
- Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
- Provide expert guidance for best practices related to ServiceNow administration.

Required Technical and Professional Expertise
- 10+ years of IT experience with proven ServiceNow Product knowledge
- 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture
- Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro
- Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management

Preferred Technical and Professional Expertise
- Relationship building with business and customers
- Active listening, negotiation, problem solving
- Team building

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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