Customer Service Executive
6 months ago
**Roles & Responsibilities**
- Responsible for Air & Sea Import & Export Customer Service Desk
- Handling Corporate Key Accounts - Quotations, Booking, shipment planning, and liaising/update of shipments
- Co-ordinating with Various Overseas agents, Local Carriers, Vendors - CFS / CHA, Shipping Line
- Sending Pre - alerts, Monitoring Manifestation & Coordinate BL release process
- Inter-department coordination with Pricing desk, Documentation Desk, Accounts Desk for billing & payment releases to vendors for Timely DO & BL release
- Updating Import / Export Job Data in our in-house software
- Maintaining & updating MIS reports for Customers & Management
**Educational Qualifications & Work Experience**
- Work Experience: Min 3-5 years
- Minimum Graduate
**IT & Language Proficiency**
- MS office (Word & Excel)
- Language Proficiency - English, Marathi and Hindi
**Skills**
- Prioritization and organizing
- Problem-solving
- Adaptability
- Team Player
**Salary**: As per the industry and company norms
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