Telecaller

2 weeks ago

Kalyan Nagar Bengaluru Karnataka, India THE VEDAM SCHOOL, SASI GROUP OF INSTITUTIONS Full time

**Job Overview**:
The Tele-Caller for School Admissions is responsible for contacting prospective students and their families to provide information about the school's programs, answer inquiries, and assist in the admission process. The role involves outbound calling, following up on leads, and maintaining accurate records of interactions.

**Key Responsibilities**:
**1. Outbound Calling**:

- Make outbound calls to prospective students and their families to introduce the school and its programs.
- Provide detailed information about the admission process, academic programs, extracurricular activities, and other relevant details.

**2. Lead Management**:

- Follow up on leads generated through various marketing and outreach activities.
- Schedule and confirm appointments for school tours, interviews, and admission assessments.

**3. Inquiry Handling**:

- Answer incoming calls and respond to inquiries from prospective students and their families.
- Address questions and concerns promptly and accurately.

**4. Data Management**:

- Maintain accurate and up-to-date records of all interactions with prospective students and their families in the school's database.
- Track the progress of leads and follow up as necessary to ensure a smooth admission process.

**5. Communication**:

- Assist with the preparation and distribution of admission materials and promotional content.

**6. Reporting**:

- Generate regular reports on call activities, lead status, and admission progress.
- Provide feedback and insights to the admissions team to improve communication strategies and processes.

**7. Collaboration**:

- Work closely with the admissions team, marketing department, and other school staff to coordinate outreach efforts and ensure consistent messaging.
- Participate in training sessions and meetings to stay updated on school policies, programs, and admission procedures.

**8. Customer Service**:

- Provide exceptional customer service to prospective students and their families, ensuring a positive experience throughout the admission process.
- Handle complaints or issues in a professional and courteous manner, escalating to the Admissions Manager when necessary.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Previous experience in tele-calling, customer service, or a related role, preferably in an educational setting.
- Excellent verbal communication skills and a clear, friendly phone manner.
- Strong interpersonal skills and the ability to build rapport with prospective students and their families.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Strong organizational and time management abilities.
- Ability to work independently and as part of a team.
- Good problem-solving skills and attention to detail.

**Preferred Skills**:

- Experience in sales or marketing.
- Knowledge of the school's programs, values, and admission criteria.
- Multilingual abilities are a plus.

**Working Conditions**:

- Full-time position with regular office hours; occasional evenings or weekends may be required during peak admission periods.
- Office environment with regular phone communication and data entry.

**NOTE : PREFERABLY FEMALE CANDIDATES**

Pay: From ₹15,000.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kalyan Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 26/11/2024

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