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Managed Service Provider

4 months ago

Kolkata, India SPAATech Solutions India Pvt Ltd Full time

Great Lakes Technology Services is managed services provider, focused on serving small to medium sized businesses in our local area. We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, dedication to the family and community, and to doing our work with a spirit of fun and sense of humor. Come help us grow

**Responsibilities**:

- Provide timely remote technical support to our clients according to our MSA with the clients.
- Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server and other network devices/ peripherals, both remotely and onsite.
- Install, configure ,and support desktops, laptops, servers, virtual machines, network devices, VOIP products, backup systems, and miscellaneous devices.
- Respond promptly and professionally to alerts and end -user IT issues.
- Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
- Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
- Coordinate with team on site to assist the situation
- Be parts of meeting with the Client if needed.
- Document and update inventory of all IT equipment (desktops/ laptops, servers, printers, networking equipment and others).
- Use Active Directory and Office 365 to assist clients with password resets, user creation and deletion, distribution list creation etc.
- Other duties as assigned, Like manage Backups, ensure Operating system upgrades, manage Remote management software, etc..

**Qualifications**:

- Associate/ intermediate level technical certification(s) preferred (CompTIA+/ Network+).
- 2 years of IT-related technical experience. Managed Services Provider experience a plus.
- An intermediate level of understanding of relevant technologies, solutions, troubleshooting and support.
- Experience working with WANs, LANs, TCP/ IP, Firewalls ,Routers, and Switches.
- Strong knowledge and experience with computer/ server Hardware and Software troubleshooting.
- Experience with Help Desk issue tracking systems for the assignment, delegation, and/ or resolution of end-user issues.
- Experience using centralized management tools for disk imaging, Installing software packages, patching, and monitoring IT systems.
- Ability to maintain professional communication skills.
- Ability to multi-task, work under pressure, and handle interruptions.
- Ability to communicate effectively and interact with diverse personalities.
- Self-motivated; dependable; passionate about technology.
- Experience with Office 365 admin portal and Google workspace
- Working experience in remote management software.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹42,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Work from home

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 7439512913
Application Deadline: 07/05/2023
Expected Start Date: 06/05/2023
- Health insurance