Middleware Application Support

6 months ago

Hyderabad Telangana, India Wipro Limited Full time

Hyderabad, India; Bengaluru, India
- Tech Hiring
- 3079053

**Role Purpose**
- The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. _

**Do**
- **Oversee and support process by reviewing daily transactions on performance parameters**
- _Review performance dashboard and the scores for the team_
- _Support the team in improving performance parameters by providing technical support and process guidance _
- _Record, track, and document all queries received, problem
- solving steps taken and total successful and unsuccessful resolutions _
- _Ensure standard processes and procedures are followed to resolve all client queries_
- _Resolve client queries as per the SLA’s defined in the contract _
- _Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting _
- _Document and analyze call logs to spot most occurring trends to prevent future problems_
- _Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution_
- _Avoids legal challenges by monitoring compliance with service agreements_
- **Handle technical escalations through effective diagnosis and troubleshooting of client queries**
- _Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements _
- _If unable to resolve the issues, timely escalate the issues to TA & SES_
- _Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions _
- _Troubleshoot all client queries in a user-friendly, courteous and professional manner_
- _Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business _
- _Organize ideas and effectively communicate oral messages appropriate to listeners and situations_
- _Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s_
- **Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**
- _Mentor and guide Production Specialists on improving technical knowledge_
- _Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist _
- _Develop and conduct trainings (Triages) within products for production specialist as per target_
- _Inform client about the triages being conducted_
- _Undertake product trainings to stay current with product features, changes and updates_
- _Enroll in product specific and any other trainings per client requirements/recommendations_
- _Identify and document most common problems and recommend appropriate resolutions to the team_
- _Update job knowledge by participating in self learning opportunities and maintaining personal networks_

**Stakeholder Interaction**

***

**Stakeholder Type**

**Stakeholder Identification**

**Purpose of Interaction**

**Internal**
- Team Leaders_
- Performance review_
- HR- Hiring and employee engagement and retention_
- TA, SEs_
- Escalation and issue resolution_
- Production Specialist_
- Training, issue escalation/ resolution_

**External**
- Client_
- Query Resolution_

**Display**

Lists the competencies required to perform this role effectively:

- **Functional Competencies/ Skill**
- Process Knowledge - Knowledge of assigned process, tools and systems - **Competent**

**Competency Levels**

**Foundation**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**Competent**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**Expert**

Applies the competency in all situations and is serves as a guide to others as well.

**Master**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- **Behavioral Competencies**
- Domain Knowledge
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Stakeholder Management
- Client (Internal) Centricity
- Effective Communication

**Deliver**

**No.**

**Performance Parameter**

**Measure**

1.

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

2.

Team Management

Productivity, efficiency, absenteeism

3.

Capability development

Triages completed, Technical Test performance

Weblogic App Server

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age

  • Weblogic Application Support

    6 months ago

    Hyderabad, Telangana, India INFINIMINDS Private Limited Full time

    WebLogic, IIS, EAI (Middleware Applications) - Oracle DB, SQL dba and basic knowledge on Linux commands. - Basic knowledge on Installing and configuring WebLogic domains. - Required Performance monitoring. - Deploying and troubleshooting of deployment like JAR, EAR, WAR etc. - Good Knowledge on SSL Certificates - Basic Troubleshooting and checking logs. -...

  • Applications Support

    6 months ago

    Hyderabad, Telangana, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This role requires a wide variety of strengths and capabilities, including: - BS/BA degree or equivalent experience - Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed - 8+ years of Hands-on Production Support/Engineering experience with: -...

  • Applications Support

    6 months ago

    Hyderabad, Telangana, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This role requires a wide variety of strengths and capabilities, including: - BS/BA degree or equivalent experience - Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed - 5+ years of Hands-on Production Support/Engineering experience with: -...

  • Senior Middleware Engineer

    2 weeks ago

    Hyderabad, Telangana, India Sutherland Full time

    Job Title: Senior Middleware EngineerCompany Overview:Sutherland, a leading provider of business process management and technology services, seeks a seasoned Middleware Consultant to join our team in Hyderabad.We are looking for an experienced professional who can support Java applications, microservices, and Kubernetes environments. If you have expertise in...

  • Senior Middleware Architect

    3 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Job DescriptionTata Consultancy Services is a global leader in the technology arena, and we're excited to have you join our team as a Middleware Administrator.Company Overview:TCS has been a pioneer in feeding the fire of young Techies like you. We believe in growth and development together.Salary: The estimated salary for this position ranges from $80,000...

  • Middleware oracle EDI

    3 weeks ago

    Hyderabad / Secunderabad, Telangana, Pune, India Prt Software Solutions LLP Full time

    DescriptionWe are seeking a highly skilled Middleware Oracle EDI with 6-9 years of experience to join our team. The successful candidate will be responsible for maintaining, implementing and supporting EDI transactions for our clients. The candidate should have experience in designing, developing and testing EDI solutions using Oracle SOA middleware...

  • Technical Middleware Architect

    2 weeks ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Company Overview:Tata Consultancy Services is a global leader in the technology arena, with a rich history of innovation and growth. Our company has been a pioneer in feeding the fire of young Techies like you.About the Job:We are looking for a Technical Middleware Architect to join our team. The salary range for this role is approximately $120,000 -...

  • Middleware Admin L3

    6 months ago

    Hyderabad, India Tata Consultancy Services Full time

    TCShas been a great pioneer in feeding the fire of young techies like you. We area global leader in the technology arena and there's nothing that can stop usfrom growing together. **What we are looking for Middleware Admin L3** **ExperienceRange**: 7 -15 years **Location**:Kolkata/Hyderabad/Chennai **Must Have** - Strong experience and Excellent...

  • Oracle Middleware Administrator

    1 month ago

    Hyderabad, India Oracle Full time

    Job Title: Senior/ Principal Consultant (Middleware / PaaS Platform)Work Location: Bangalore / Hyderabad / Noida / Chennai / PuneOracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. OCSC team sells from a...

  • Master Middleware Integration Architect

    2 weeks ago

    Hyderabad, Telangana, India Saaswika Solutions Private Limited Full time

    Saaswika Solutions Private Limited is a pioneering consulting firm that specializes in connecting tech talent, teams, and project solutions to accelerate clients' digital journeys.We are currently seeking an exceptional candidate for the position of Master Middleware Integration Architect for our esteemed client.Location: Hyderabad/Mohali (remote work...

  • Oracle middleware administrator

    1 month ago

    Hyderabad, India Oracle Full time

    Job Title: Senior/ Principal Consultant (Middleware / Paa S Platform)Work Location: Bangalore / Hyderabad / Noida / Chennai / PuneOracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. OCSC team sells from a...

  • Senior Oracle Middleware Engineer

    1 month ago

    Hyderabad, Telangana, India Oracle Full time

    Job OverviewThe oTech Team within SaaS Engineering and Oracle Applications Labs (OAL) is seeking a highly skilled Oracle Middleware Engineer to join their team. The selected candidate will be responsible for implementing, running, and improving nearly all of Oracle's Enterprise and Cloud Applications.The ideal candidate will have a strong background in...

  • Oracle Middleware Administrator

    1 month ago

    Hyderabad, India Oracle Full time

    Job Title: Senior/ Principal Consultant (Middleware / PaaS Platform)Work Location: Bangalore / Hyderabad / Noida / Chennai / PuneOracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. OCSC team sells from a...

  • Oracle Middleware Administrator

    1 month ago

    Hyderabad, India Oracle Full time

    Job Title: Senior/ Principal Consultant (Middleware / PaaS Platform) Work Location: Bangalore / Hyderabad / Noida / Chennai / Pune Oracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. OCSC team...

  • Oracle Middleware Administrator

    1 month ago

    Hyderabad, India Oracle Full time

    Job Title: Senior/ Principal Consultant (Middleware / PaaS Platform) Work Location: Bangalore / Hyderabad / Noida / Chennai / Pune Oracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. OCSC team...

  • Principal fusion middleware engineer

    2 months ago

    Hyderabad, India Oracle Full time

    Location: Hyderabad, Noida, or Bengaluru Job description displayed in the job posting Influence the design, performance tuning, and troubleshooting of Fusion Middleware technologies, including Oracle Financial Services Liquidity Risk Management (OFSLL), on Oracle Cloud infrastructure. Ensure optimal performance and fault tolerance designs for Fusion...

  • Principal Fusion Middleware Engineer

    2 months ago

    Hyderabad, India Oracle Full time

    Location: Hyderabad, Noida, or Bengaluru Job description displayed in the job posting Influence the design, performance tuning, and troubleshooting of Fusion Middleware technologies, including Oracle Financial Services Liquidity Risk Management (OFSLL), on Oracle Cloud infrastructure. Ensure optimal performance and fault tolerance designs for Fusion...

  • Highly Skilled Middleware Engineer with Expertise in Web Application Server

    2 weeks ago

    Hyderabad, Telangana, India DELTACUBES PVT LTD Full time

    At DELTACUBES PVT LTD, we are seeking a highly skilled Middleware & Web Application Server Engineer to join our team.The ideal candidate will have 8+ years of experience and a strong background in Middleware Integration Services (MQ & Broker).Main Responsibilities:Assess Middleware Integration Services (MQ & Broker)Understand message flow patterns and...

  • Oracle Integration Specialist for Middleware Solutions

    3 weeks ago

    Hyderabad, Telangana, India Saaswika Solutions Private Limited Full time

    At Saaswika Solutions Private Limited, we accelerate our clients' digital journeys by connecting tech talent, teams, and project solutions.We are looking for an experienced Oracle Integration Specialist to join our team in Hyderabad or Mohali. While remote work is acceptable, candidates must be willing to visit the office at least once a week.The successful...

  • **Middleware Integration Specialist

    1 month ago

    Hyderabad, Telangana, India Saaswika Solutions Private Limited Full time

    About Saaswika Solutions Private LimitedSaaswika Solutions Private Limited is a cutting-edge consulting firm that unites tech talent, teams, and project solutions to drive clients' digital transformation.Job Title: Oracle SOA Integration Support SpecialistWe are seeking a skilled and experienced professional to join our team as an Oracle SOA Integration...