Associate - Revenue Retention

5 months ago


Gurugram Haryana, India Air India Full time

**Job Description
Role: Revenue Retention Controller

IOCC, Vatika one on one, Gurugram - 1 position

Job Description & Role
- Block available seats on the system for disrupted flights on Air India, Vistara, Air Asia / Star Alliance carriers.
- Liaise with Vistara / Air Asia / Star Alliance carriers in case of specific requirement for seats.
- Informing the concerned station about re-accommodation.
- Informing the Call Centre on the various actions taken to facilitate pax on disrupted flight including re-accommodation.
- Ensuring re-accommodation notification sent to all passengers of disrupted flight.
- Creating excel reports on actions initiated for re-accommodation of stranded pax.
- Booking and ticketing for Crew SOD movement.
- Conforming seats for all types of SOD movement.
- Any other duties that may be assigned.

Skill Sets Required
- Keyboard Skills
- Spoken English
- Trained on Amadeus PSS System - both Reservation and DCS
- E-ticket issuance and reissuance
- Knowledge of world map and city/airport codes etc
- Queue handling skills

Who Can apply

Graduation degree



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