Executive Customer Acquisition
4 months ago
**Executive Customer acquisition**:
- From 3 to 6 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Gurgaon/Gurugramor
**Roles and Responsibilities**
**Responsibilities**:
1. Sales Strategy and Execution:
- Develop comprehensive sales strategies and plans to drive the sales of three wheelers and
two wheelers to B2B and B2C customers.- Identify potential market segments and target customers, and devise strategies to penetrate
these markets effectively.- Monitor market trends, competitor activities, and customer preferences to identify new
opportunities and stay ahead of the competition.- Drive the sales team to achieve monthly, quarterly, and annual sales targets.
2. Customer Relationship Management:
- Build and maintain strong relationships with key B2B and B2C customers, and ensure their
satisfaction throughout the sales and service process.- Collaborate with the marketing team to develop effective customer acquisition and
retention strategies.- Address customer queries, concerns, and complaints promptly and professionally, ensuring
high levels of customer satisfaction.
- Develop and implement customer-focused initiatives, such as loyalty programs and after
sales services, to enhance customer loyalty and repeat business.
- 3. Service Operations:
- Oversee the service operations for three wheelers and two wheelers, ensuring timely and
quality servicing of vehicles.- Collaborate with the service team to ensure efficient workshop operations, proper inventory
management, and adherence to service standards.- Monitor service metrics, such as customer satisfaction ratings, service turnaround time, and
service quality, and take corrective actions as needed.- Stay updated with the latest technological advancements, service techniques, and industry
best practices, and implement them to improve service efficiency and customer experience.**Requirements**:
1. Bachelor's degree in Engineering/Business administration, marketing, or a related field.
- 2. Proven experience in sales and service management within the automotive industry,
- preferably with three wheelers and two wheelers.
- 3. Strong leadership and team management skills, with the ability to inspire and motivate a
- sales team.
- 4. Excellent communication, negotiation, and interpersonal skills.
- 5. Results-oriented mindset with a proven track record of achieving sales targets and driving
- business growth.
- 6. In-depth knowledge of the B2B and B2C sales processes and customer relationship
- management.
- 7. Familiarity with automotive service operations and industry-specific regulations.
- 8. Proficiency in using CRM software and other sales and service management tools.
- 9. Ability to adapt to a fast-paced, ever-changing work environment.- Role:_Service Manager
- Salary:_ Not Disclosed by Recruiter
- Industry:_Automobile
- Department:_Customer Success, Service & Operations
- Role Category:_After Sales Service & Repair
- Employment Type:_Full Time, Permanent
- Key Skills- Customer RelationshipService QualityRelationship ManagementSales StrategyCustomer SatisfactionCustomer LoyaltyService OperationsMarketingCRMCustomer AcquisitionEducation
- UG:_B.Tech/B.E. in Any Specialization
**Company Profile**:
SKILLVENTORY
- leading automotive OEM- Contact Company:_SKILLVENTORY
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