Community Platform Admin and Moderator

6 months ago

Bengaluru, India Zscaler Full time

Company Description

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

**Job Description**:
The Community Platform Admin and Moderator will work closely with the Community Manager and Knowledge Manager to help drive the community strategy. In this role, you will be responsible for assisting with day to day administration of the Salesforce community, as well as moderating and responding to member generated content promptly. This role sits within the Marketing organization and will need a lot of cross functional collaboration with IT and product stakeholders.

**Responsibilities**:

- Assist with maintenance and optimization of our Salesforce Community platform
- Liaise with IT and the internal Salesforce teams to ensure the efficient operation of the platform. Collaborate with IT team to define the functional requirements necessary to implement the changes and new integrations and drive UAT activities for the projects
- Manage users of the community and ensure seamless access for all community members on the platform
- Review all current and future member generated content, and verify that all content adheres to the moderation guidelines.
- Read, respond to, and engage with members of the community
- Report on user activity and engagement, including an analysis and report on the overall health of the community.
- Collaborate cross functionally with product stakeholders internally to ensure that questions are answered promptly
- Identify content gaps and fill them
- Familiarize and remain knowledgeable about Zscalers products and solutions

**Qualifications**:

- 3+ years experience moderating and managing content on online communities
- Previous experience as a technical support engineer in cyber security is a must
- Salesforce Community experience is a must
- Experience as a Business Systems Analyst in the Salesforce Communities domain is a big plus.
- Experience on Salesforce Reports & Dashboards module.
- Familiarity with Zscaler products and solutions is a plus
- Excellent communication and writing skills and the ability to manage conversations on the community impartially
- Strong at time management, planning, organizing, and prioritizing projects
- Experience building strong cross-functional relationships with product stakeholders
- Strong organizational, problem-solving, and analytical skills
- Ability to work US hours
- Excellent with tight deadlines

Additional Information

LI-DS5

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

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