Gcx Commercial Teammate 1

4 months ago


Mumbai Maharashtra, India eBay Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
- Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc. - Handing escalation and complicated cases. - Identify process gaps and share insights/process improvement which is helpful for seller/buyer. - Research information using available resources to satisfy customer inquiries. Ensure high resolution %, self and be advocate within the team to meet business goals. - Conducting investigation to determine whether conflicts are escalating or if new conflicts are developing. - Training employees basis past escalation samples and finding root cause of the outliers - High accountability to own customer issue and provide solution in 24 hrs - Reviewing and identifying facts on complaints, determine appropriate solution and deliver response to customer - Track complaints and makes recommendations to management designed to reduce the number of complaints. - Creating weekly reports and share case study

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.



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