Training Professional, Customer Service

3 months ago

Mumbai, India Accurate Background Full time

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Training Specialist is a member of the Quality and Training department in Global Customer Service and supports all training needs for the organization as determined by the Quality and Training Manager. The Training Specialist provides facilitation, course development, occasional design and additional learning and development assistance to Accurate employees while maintaining a consultative relationship with leadership. The Training Specialist will collaborate with internal clients to analyze and facilitate instructor-led and blended learning solutions. The Training Specialist also will be responsible for analyzing the success of Accurate’s Customer Service training curriculum and developing new content when needed.

**Major Responsibilities/Activities**:

- Primary responsibilities will include facilitation of training content both in-person and via webinar or video conference.
- Act as a liaison for various business units to address and support global training needs
- Develop and build engaging and effective training solutions.
- Author and administer educational materials, including online training modules, training manuals, workbooks, videos, infographics, and job-aids.
- Maintain the content for existing training programs by staying up-to-date on process changes and technology improvements
- Designing and creating measurable benchmarks for training programs such as quizzes or games to reinforce learning.
- Create and maintain training records including rosters, scorecards, and sign-offs
- Analyze data related to the training program to create reports and recaps for the leadership teams

**Content Design Responsibilities**:

- Primary responsibilities will not necessarily include Instructional Design, but the Training Specialist should be comfortable creating PowerPoint presentations and other visual aids.
- Training Specialists will often need to edit existing published content in the LMS, therefore should be comfortable with LMS tools and recording audio for voiceovers.

**Job Requirements**:

- 1-3 years of experience with training delivery or public speaking in a corporate or classroom-like setting
- Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
- Experience with presentation, composition, and facilitation skills
- Proven organizational skills
- Proven ability to manage multiple high priority projects
- Ability to interpret data and organize it visually and creatively

**Additional Knowledge, Skills and Abilities**:

- Experience with LMS (SCORM) or CMS
- Able to gather, process feedback and implement change quickly
- Willingness to understand Accurate’s business model and product suite
- Proven leadership ability
- Proactive self-starter
- A desire to grow personally and professionally
- Analytical skills
- Easy to do business with
- Demonstrates candor in work relationships
- Displays passion for the work they do and maintains a positive attitude
- Ability to be agile in a fast paced environment
- Exhibits disciplined freedom in order to reach goals

**Essential Functions**:

- Frequent contact with business leaders
- Frequent computer use

**The Accurate Way**:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

**Take ownership.**

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

**Be open.**

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

**Stay curious.**

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

**Work as one.**

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

**About Accurate Background**:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Backg

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