Gm-service

6 months ago


Perungudi Chennai Tamil Nadu, India DJH Renault Full time

**- GM-Service Job Roles n Responsibilities**

**Skills**
- Overall Understanding of after sales ( Mech, BP & CRM) Process.
- Good understanding of dealer commercial business
- Prompt & responsive
- Good customer Handling & Communication skills
- Empowered to take decisions
- Leadership & team Management quality.

**Roles and Responsibilities**
- Repair order growth & Customer retention
- Commercial Turnover(P & A, allied Business)
- Workshop (Mech & BP) Labour Revenue
- Manpower recruitment, groming & retention.
- Workshop Productivity & Expansion.
- Customer Satisfaction
- Collabarations between different outlets
- RIPL Incentive Program /REP
- Legal Compliance

**KPIs**

Ø Repair order Growth & Retention %

Ø P & A Turnover /Allied Business

Ø Labour Revenue

Ø Manpower Availability, training & Retention%

Ø Workshop / Bodyshop Utilisation %

Ø Voc, CC/1000 RO, Mystery Calling & Visits.

Ø Monitoring/ drive Incentive Program /REP

Ø Legal & Statutory Compliance

**Education: Diploma in Any Specialization, Graduate in Any Specialization, B.Tech/B.E. in Automobile, Mechanical with MBA will be preferable**

**Years Of Experience:

- 10 to 12 Years Of Experience**

**Salary**: ₹75,000.00 - ₹100,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)
- Maximum: 10 years (preferred)

Work Location: In person


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