Cop-supervisor

6 months ago


Delhi, India Abacus Consultants Full time

**5 - 8 years**:
**Any Graduate**:
**Phone Banking**:
**7 ~ 8 LPA**:
**Job Purpose**
- **Responsible for managing a team size of 13 - 15 Personal Bankers managing virtual Classic portfolios.**
- **Drive the team for meeting the portfolio objectives for income/revenue generation, cross sell, digital product penetration, sales processes, call quality thus leading to building effective relationship and engagement with the managed classic customers.**
- **Ensure adherence to Operations process and meeting the Audit & Compliance guidelines.**
- **Responsible for managing, training and motivating staff.**

**Job Responsibilities(JR) : 6 - 8 Areas**

**Actionable (4-6)**

**Manage PB Performance for Income generation**
- **Drive the team for the defined income and business targets set.**
- **Building effective relationship with the customers and managing the Classic portfolios so as to generate the revenue/income in the portfolio.**
- **Drive and guide the team for revenue/income generation. Monitor the revenue generated regularly.**
- **Monitor the performance of all the portfolios under management so as to meet the income targets set month on month.**
- **Discuss the performance with the PB.**

**Manage PB Performance for Portfolio Parameters**
- **Ensure that each Personal Banker meets the defined parameters of the portfolio to keep the portfolio healthy.**
- **Every portfolio to have the required set of groups so as to build relationship with the customers. Maintain the no of eligible groups in the portfolio.**
- **By engaging with the customers with cross sell products**
- **Work on the number of sales done in each portfolio.**
- **Ensure that each and every lead generated is catered and followed up by the resp fulfillment team, across the geography**
- **Build on the liability balances**
- **Make the family members, part of the program by addition of groups.**

**Digital Penetration**
- **Improve the digital penetration in the portfolios under management.**
- **Increase the penetration on NB/MB so as the groups under management are digitally active.**
- **Improve the stickiness of the customer by making the customers use bill pay facility of the bank.**
- **Penetrate into other digital like Bill Pay, Netbanking/Mobilebanking**

**Sales Process**
- **Ensure that the PBs followed the set sales process**
- **Contacts
- Ensure that the PB calls the customers as per the calling plan and reaches out to all the customers at least once in a Quarter.**
- **Daily triggers triggered are contacted timely by the PBs and business opportunities created.**
- **Ensure the birthday calls are made on time to customers to engage with the customers.**
- **Analyze the reasons for non contactable customers and guide the team.**
- **Supervisory Review-Review the customer transaction history, profile, interactions, APT and give proper recommendations to the PB for action in CRM next.Share feedback with the customers post the reviews are done. Check if the guidance given is being followed by the PBs.**
- **Profilers-Review that the PB updates the information which is sought with the customers during the conversation made.**

**Service Quality & Customer Satisfaction**
- **Barging of calls made by PBs daily followed by giving feedback and review if the feedback has been implemented and there is improvement.**
- **Review the service interactions updated by the PB. If the interactions have been completely captured.**
- **Profilers details are updated timely by the PB, and the same is used effectively by the PBs while interacting with the customers.**
- **Seek customer feedback to ascertain possible improvement areas or strengths of the PB.**
- **Aid the PB in their problem areas like narrative preparation and implementation, objection handling, product features, pitching etc.**
- **Handle or address the queries of the PBs. Take over the calls where ever required. Handle the calls escalated.**
- **Identify training gaps for his team and communicate the same to the UH/ Training Manager**
- **Handles the customers queries of the team members and customer escalations received by following up and reverting to the customer**

**Team Management**
- **Involve and keep the team engaged**
- **Motivate the team by guiding and doing motivational activities**
- **Control the attrition in the team**

**Educational Qualifications**

**Key Skills**
- **Graduate**
- **Customer handling skills**
- **Sales and Influencing Skills**
- **Banking Product & Process Knowledge**
- **Communication skills**
- **Team Management



  • Delhi, Delhi, India Wealth Bucket Capital Private Limited Full time

    Role & Responsibilities - Must have experience of filing of Annual Returns, Company formation and other Compliances - Handling work related to company formation for resident and Non-resident; - Regular compliances under Companies Act, 2013 and Rules made thereunder; - Preparation of Board and General Meeting documents, Directors Report and maintenance...

  • Company Secretary

    6 months ago


    Pitampura, Delhi, Delhi, India LegalRaasta Technologies Pvt Ltd Full time

    With COP Holder Role & Responsibilities - Must have experience of filing of Annual Returns, Company formation and other Compliances - Handling work related to company formation for resident and Non-resident; - Regular compliances under Companies Act, 2013 and Rules made thereunder; - Preparation of Board and General Meeting documents, Directors Report and...


  • New Delhi, India NGO PARTNERS Full time

    OverviewAs a CompanySecretary (CS) and Chief Compliance Officer (COP Holder) you willplay a vital role in ensuring the companys compliance with legaland regulatory requirements. You will be responsible formaintaining high standards of corporate governance and facilitatingeffective communication between the board of directors and thecompanys shareholders....

  • Cop Supervisor

    6 months ago


    Delhi, India Abacus Consultants Full time

    **4 - 8 years**: **Any Graduate**: **Team Handling - Phone Banking**: **6 ~ 7 LPA**: **Job Purpose** - **Responsible for managing a team size of 13 - 15 Personal Bankers managing virtual Classic portfolios.** - **Drive the team for meeting the portfolio objectives for income/revenue generation, cross sell, digital product penetration, sales processes, call...

  • Executive Assistant

    3 months ago


    Delhi, India RTI International Full time

    Overview: RTI is hiring an Executive Assistant to Chief of Party (COP) for the USAID-funded Task Order Technical Support for South Asia Regional Energy Partnership (SAREP) activity. This position will be based in New Delhi, India **Responsibilities**: - **_Manage_** calendar, schedule meetings, and coordinate travel arrangements. - **_ Prepare _**and...

  • Supervisor

    5 months ago


    Delhi, India J E CONSULTANCY & PLACEMENT SERVICES (OPC) PVT. LTD Full time

    supervisor should do working tasks on daily basis which includes: **Managing daily operations**: Supervisors monitor and check staff performance levels, ensuring that work is carried out within set deadlines, budget, and quality standards. **Working with other divisions**:Supervisors collaborate with other departments within the company to ensure efficient...

  • Executive Assistant

    3 months ago


    Delhi, Delhi, India RTI International Full time

    Overview RTI is hiring an Executive Assistant to Chief of Party (COP) for the USAID-funded Task Order Technical Support for South Asia Regional Energy Partnership (SAREP) activity. This position will be based in New Delhi, India **Responsibilities**: - **_ Manage_** calendar, schedule meetings, and coordinate travel arrangements. - **_ Prepare _**and...

  • Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 2-4 Years **Salary**: - 12000 - 15000 **Gender**: - Male **Job Location**: - Narela **Skills**: - Supervision

  • Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 2-3 Years **Salary**: - 13000 - 15000 **Gender**: - Male **Job Location**: - Narela **Qualification**: - 12th **Skills**: - Hard Working

  • Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 2-5 Years **Salary**: - 15000 - 20000 **Gender**: - Male **Job Location**: - Narela **Qualification**: - Graduate **Skills**: - Supervision, Manpower Handling etc.

  • Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 3-5 Years **Salary**: - 18000 - 22000 **Gender**: - Male **Job Location**: - Narela **Qualification**: - Graduate **Skills**: - Punctual, Stock management, Production Process. **Job Description

  • Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 2-5 Years **Salary**: - 15000 - 20000 **Gender**: - Male **Job Location**: - Keshavpuram **Qualification**: - 12th/Graduate **Skills**: - Manpower Handling, Supervision, Team Work etc. Lead and guide a team to achieve set goals and...

  • Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 5-10 Years **Salary**: - 20000 - 25000 **Gender**: - Male **Job Location**: - Narela **Qualification**: - Graduate **Skills**: - Manpower Handling, Production Supervision etc. Oversee daily operations on the factory floor, ensuring...

  • Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 2-4 Years **Salary**: - 15000 - 18000 **Gender**: - Male **Job Location**: - Narela **Qualification**: - Graduate **Skills**: - Manpower Handling, Production Supervision, Team work etc. Oversee daily operations on the factory...

  • Supervisor

    6 months ago


    Delhi, Delhi, India GRAVITY FACILITY MANAGEMENT SOLUTIONS PRIVATE LIMITED Full time

    **Urgent Requirement**: Supervisor - Manpower Handling **Job description** We are looking for Experienced **Supervisors - Manpower Controller** **Job Type**: Contractual **( Only for Amarnath Yatra Project)** **Eligibility Criteria**:Hight Minimum 5'9" **Salary**: ₹20,000.00 - ₹25,000.00 per month **Qualification**:Graduate/ Diploma **Job Type**:...


  • Delhi, India Mapplicants Full time

    We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment or...

  • Assistant Supervisor

    6 months ago


    Delhi, Delhi, India Vanshika Enterprises Full time

    Position Title: Assistant Supervisor **Job Summary** An Assistant Supervisor is responsible for providing support and assistance to a supervisor or manager in the effective operation of a department, team, or project. They work closely with their superior to ensure that tasks are completed efficiently, deadlines are met, and team members are properly...

  • Field Supervisors

    6 months ago


    Delhi, Delhi, India RELISEC CONSULTANCY SERVICES Full time

    **Educational Qualifications** : Minimum 12th Pass with basic computer aptitude **Age**: Maximum 35 years **Other requirements**: Should have a two-wheeler and its Driving License **Monthly Salary**: Rs 13000 to Rs 17000 (as per capability) Plus Performance Linked Incentive linked to target Job Profile: - The Field Supervisor will be required to...

  • Site Supervisor

    6 months ago


    Delhi, Delhi, India OM Sai Management Consulting Services Full time

    Job Title: Site Supervisor Location: Delhi **Job Description**: We are seeking a dedicated site supervisor to oversee and manage construction projects at various sites. The site supervisor will be responsible for coordinating tasks, managing resources, ensuring safety protocols are followed, and maintaining quality standards throughout the construction...

  • Packaging Supervisor

    6 months ago


    Delhi, India DABS India Full time

    **Designation**: - Packaging Supervisor **Department**: - Supervisor **Company Type**: - Manufacturing **Experience**: - 2-4 Years **Salary**: - 14000 - 16000 **Gender**: - Any **Job Location**: - Bawana **Qualification**: - Graduate **Skills**: - Hard Wokring