Digital Debt Collector
6 months ago
**Key Responsibilities**:
**Digital Strategy Development**:
- Develop and implement comprehensive digital debt collection strategies with a focus on Automated messaging campaigns, chatbots and other tech-driven methods.
- Innovate and adapt strategies to align with industry best practices and regulatory requirements.
**Technology Integration**:
- Evaluate, select, and deploy cutting-edge digital tools and platforms to enhance debt collection efforts.
- Collaborate with our tech teams to ensure seamless integration and functionality of digital tools.
**Compliance and Regulations**:
- Stay updated on debt collection regulations, including local and national guidelines, to ensure full compliance in digital debt collection methods.
- Implement robust controls to protect customer data and ensure data security.
**Performance Monitoring and Optimization**:
- Establish KPIs and metrics to measure the effectiveness of digital collection strategies.
- Continuously analyze performance data to refine strategies and achieve optimal results.
**Customer-Centric Approach**:
- Develop and maintain customer-centric communication strategies that prioritize a positive customer experience during debt recovery.
- Personalize digital interactions to improve engagement and debt recovery rates.
**Qualifications**:
- Bachelor's degree in Finance, Business, or a related field; advanced degree preferred.
- Proven experience in debt collection in the fin-tech industry.
- In-depth knowledge of debt collection regulations, including local and national laws.
- Proficiency in digital debt collection tools, analytics, and customer relationship management (CRM) software.
- Strong analytical and data-driven decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to adapt to evolving technologies and industry trends.
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹45,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- relevant: 2 years (required)
**Speak with the employer**
+91 9363485091
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