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Officer/executive - Customer Service & Ramp - Delhi
4 months ago
**Officer/Executive - Customer Service & Ramp - Delhi
**Job Location **- Delhi
**Date of Interview **- 22nd March, 2023
**Registration Time **- 8:00 AM to 10:00 AM (Request to please reach the venue on time for a smooth process).
**Interview Time **- 9:00 AM to 6:00 PM
**Interview Venue**:
- **Hyatt Centric, **Janakpuri District Center, Janakpuri, New Delhi, Delhi 110058.
**Mandatory Documents required during interview. (Both Original & Photocopy)**
1. CV
2. PAN Card
3. Adhaar Card ( with Address)
4. Passport ( with Address)
5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
**Eligibility Criteria**:
- **Desired Skills**:Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- **No Visible Tattoo marks/ body art**
**Requirement**:
**A. Mandatory Requirements**:
a) **For Customer Service **- Good Communication, Pleasing Personality
b) **For Ramp **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
**B. Preferable Requirement**:
a) **For Customer Service **- Well versed in Customer Dealing
b) **For Ramp **- Load & Trim License, 12th Science Background
**Job Description -**
**Customer Service -**
**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.
**Reservations & ticketing**:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
**Ramp - L&T & LO certification preferred**
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipment's required.
- Note down the Touch down and Chocks and convey it on R.T.
- Align the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipment's are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
- Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
**“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.
**Please Note**: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name “IndiGo”, and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.
