Commercial Loan Servicing Representative
3 weeks ago
**About this role**:
Wells Fargo is seeking a Commercial Loan Servicing Representative.
**In this role, you will**:
- Support internal and external customers with inquiries and complaints regarding loan servicing needs
- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Act as primary loan servicing contact that involve construction monitoring and disbursements
- Monitor collateral and preparing payoff letters, releasing collateral
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
**Required Qualifications**:
- 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
**Desired Qualifications**:
- Will be responsible for collecting, analyzing, and inputting information into various templates which are used by asset management to support credit decisions, seek approvals from internal and external parties, and communicate with borrowers and third parties.
- Must be able to respond from time to time to requests received from borrowers for lender consent to a variety of matters that are governed by the terms of the loan documents, such as a change in property manager, a transfer of ownership interests in the property, or a request for the loan to be assumed by a third-party in connection with a sale of the property.
- In order to develop the credit case and obtain necessary approvals the WFI Analyst will source the information and documents, complete a credit memo template, analyze risks/mitigation and prepare an underwriting file thereby reviewing the loan documents to identify approval authorities and send credit memos and underwriting packages to appropriate internal and external parties for approval.
- Ability to understand and interpret various legal documents related to commercial mortgages, commercial real estate, and servicing agreements.
- Should possess the skill to navigate through diverse sources and saving the required data into internal or shared electronic locations, synthesizing the information, and inputting it into templates.
- Good knowledge of MS Office and should be flexible to work on new assignments.
- Handling calls with LOB of the respective portfolios.
- Excellent interpersonal communication skills
- Strong attention to detail and accuracy
- Strong organizational and time management skills, ability to multitask and work in a deadline driven environment
- Ability to work effectively in a team environment
- Understanding of the Commercial Mortgage-Backed Securities (CMBS) industry, Pooling and Servicing Agreements and the roles and responsibilities of the Master Servicer and Special Servicer
- Ability to effectively communicate with varying internal bank personnel, customers, consultants, and external counsel
- Minimum of 2 years' experience in commercial real estate
- Minimum of 2 years' experience in calling process
- Experience in commercial documentation, preparation or review
- Ability to successfully manage relationships and expectations with internal and external parties
- Bachelor's degree with an emphasis in Business, Commerce, Real Estate or Finance
- Shift timings: 2.30 pm - 11.30 pm
Wells Fargo has recently entered into an agreement to sell the third-party servicing function of Commercial Mortgage Servicing (CMS) to Trimont Global LLC (Trimont). The sale is expected to close in early 2025 (the "Closing Date"). We are continuing to recruit for open positions supporting CMS but want to ensure you are aware that should you be selected for and accept this position, you may also receive an offer from Trimont prior to the Closing Date with similar employment terms and conditions following your Wells Fargo start date.
**Posting End Date**:
**Job posting may come down early due to volume of applicants.**
**We Value Diversity**
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obli
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